Appealing Points
- Bilingual (English/Japanese) role with direct coordination between offshore L2/L3 teams and customer/site stakeholders
- Hands-on exposure to enterprise network technologies — LAN, WAN, WLAN, SD-WAN, and Cisco Meraki (MX/MS/MR) devices
- Structured, ITIL/ITSM-aligned work environment with clear escalation paths and skill development toward CCNA/CCNP-level expertise
Annual Salary - ¥6,000,000 and above
Job Responsibilities
- Act as the local onsite network maintenance resource for customer sites, working under company direction
- Apply knowledge of DNS, DHCP, and AD; implement and document network configurations, policy deployments, and validation activities, including access control, authentication policies, and related testing
- Provide bilingual coordination in English and Japanese
- Perform hands-and-feet support including power cycling, cable patching, device checks, and visual inspection
- Support replacement wiring, structured cabling changes, labelling, port mapping, and post-replacement verification
- Assist offshore L2/L3 teams during troubleshooting, controlled cutover, validation, and hypercare activities
- Coordinate with site managers, customer IT teams, field partners, carriers, and OEM support teams for incident resolution
- Provide onsite support for LAN, WLAN, SD-WAN CPE, access switches, APs, routers, and related network equipment
- Support site surveys, physical readiness checks, rack/stack verification, equipment removal, and disposal coordination
- Record site observations, photos, port details, serial numbers, and closure evidence in agreed templates and ITSM tools
- Escalate risks, access constraints, safety issues, and unresolved incidents through defined internal and customer channels
Required Qualifications
- B.E. / B.Sc. / Diploma
- 6–8+ years of relevant experience
- CCNA & CCNP certification
- Hands-on experience in onsite network support, field maintenance, or enterprise network deployment
- Working knowledge of LAN, WAN, WLAN, SD-WAN, routing, switching, VLANs, cabling, and access layer troubleshooting
- Ability to support Cisco Meraki MX, MS, and MR devices under remote SME guidance
- Experience with rack/stack, patching, AP mounting support, device replacement, cabling checks, and port tracing
- Understanding of onsite change execution, rollback support, maintenance windows, and post-activity verification
- Ability to capture accurate site documentation, photos, asset details, and activity closure evidence
- Bilingual English and Japanese communication capability (mandatory where Japan-facing coordination is required)
- Ability to follow ITIL-aligned incident, problem, change, service request, and escalation processes
- Ability to update tickets, activity logs, closure notes, and evidence in ServiceNow or agreed ITSM tools
- Strong customer-facing communication with professional business etiquette across regional stakeholders
- Ability to coordinate calmly during critical incidents and maintenance windows
- Disciplined documentation, timely escalation, and attention to onsite execution quality
- Willingness to work in onsite, dispatch, and approved 24x7 support models
Preferred Qualifications
- Experience with vendor, carrier, OEM, and field partner coordination for onsite call closure
Language Required - Fluent level Japanese (mandatory), Chinese and English capability is preferred
About Company
A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
. Skillset Required: Bilingual English and Japanese communication, Coordination between offshore L2/L3 teams and customer/site stakeholders, Enterprise network technologies, LAN, WAN, WLAN, SD-WAN, Cisco Meraki MX devices, Cisco Meraki MS devices, Cisco Meraki MR devices, ITIL, ITSM, DNS, DHCP, AD, Network configurations, Policy deployments, Access control, Authentication policies, Network testing, Hands-on network support, Power cycling, Cable patching, Device checks, Visual inspection, Replacement wiring, Structured cabling changes, Labelling, Port mapping, Post-replacement verification, Troubleshooting, Controlled cutover, Validation, Hypercare activities, Incident resolution coordination, LAN equipment support, WLAN equipment support, SD-WAN CPE support, Access switches support, APs support, Router support, Site surveys, Physical readiness checks, Rack/stack verification, Equipment removal coordination, Equipment disposal coordination, Site documentation, Recording site observations, Photos, Port details recording, Serial number recording, ITSM tools, Escalation of risks, Escalation of access constraints, Escalation of safety issues, Escalation of unresolved incidents, ServiceNow, Ticket updating, Activity log updating, Closure notes updating, Asset details capturing, Customer-facing communication, Business etiquette, Critical incident coordination, Maintenance window coordination, Discipline in documentation, Timely escalation, Attention to onsite execution quality, Onsite support, Dispatch support, 24x7 support models, Vendor coordination, Carrier coordination, OEM coordination, Field partner coordination
Sign in
To continue your applicationor continue with email
By continuing you agree to our Terms & Privacy Policy.
似たような求人
もっと見る
Fidel Consulting KKからの続きを読む