Senior Operations Manager

Lime is the world's largest shared electric vehicle company. We’re on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company Brand That Matters, we achieved a fully profitable year in 2022, becoming the first in our industry to reach this milestone.
As a Senior Operations Manager at Lime you are a region manager for the Tokyo market. You are the eyes on the ground and the voice of Lime with city officials, community members, and businesses promoting safety, increasing ridership and understanding of what local riders want. You are the voice of Operations to internal stakeholders and an internal collaborator. You will work cross-functionally with government relations, central ops, product, etc. to ideate on and then partner on the execution of the market strategy and optimization of the fleet for the region. You will also manage your region's P&L and you’ll manage a team of senior level warehouse staff; providing guidance and coaching to ensure everyone performs at their best.
Once the Japan warehouse is identified we would prefer the individual be located within a commutable distance from that location.

What you'll do:

• Own and manage a large and/or complex market or regional operations team ensuring your market hits operating metrics and consistently meets or exceeds defined KPIs
• Manage warehouse operations ensuring operational excellence and compliance in collaboration with our Facilities and Environment Health & Safety teams
• Be the operational expert within your region, championing operational excellence, owning end-to-end operational improvements, advising cross-functional teams and engaging in strategic discussions with key external stakeholders including city officials
• Conduct regular analysis on your region identifying trends and implementing recommendations to grow and optimize.
• Define and implement an operations strategy for your region that advance the deployment and operation of our vehicles including workforce planning, request for proposal (RFP) prep and competitor monitoring
• Attracts and develops top-tier operational talent for your region including planning, hiring, onboarding and training new team members within a warehouse environment
• Represent Lime in partnership with our Government Relations team meeting with local officials, business owners and customers as a representative of Lime to ensure compliance with regulations and to build relationships with key external stakeholders
• Spearhead safety initiatives for our riders and vehicles to ensure safety remains the #1 priority
• Create a positive, inclusive, and safe workplace where people genuinely want to work

About you:

• Bilingual Japanese]/English
• 5+ years of work experience in operations, consulting, engineering, or similar fields
• Demonstrated background in driving and executing operational excellence
• Experienced in managing a P&L
• Ability to understand metrics and KPIs and the levers to pull to drive results
• Strong knowledge of the location in which you support
• Comfortability working in a warehouse setting
• 3+ years people management experience attracting, developing and motivating warehouse staff
• Tenacious and willingness to roll up your sleeves, and ability to make decisions in a fast-paced ambiguous environment
• Analytically minded with a strong understanding of real-time marketplaces (supply and demand economics) and the ability to navigate, decode, and use data to build compelling narratives and reports.
• Advanced experience of Excel or Google Sheets and knowledge of SQL is a major plus
• Problem solver skilled at identifying and resolving complex problems, exercising good judgment in drawing conclusions, navigating ambiguous environments while working cross functionally
• Excellent communicator with the ability to present to senior level stakeholders utilizing data that effectively communicates short and long strategic operations solutions
• Relentlessly curious, always wanting to dig deeper and understand why, particularly to understand what our customers need
• Detail oriented with a focus on process improvement, self motivated and energetic, with the drive and ability to learn new skills and grow with the role

Why Lime? When you join Lime, you join a global community of smart, caring, talented individuals working together to deliver world-changing results; striving to create an experience that enables Limers to do their best work. Here are some ways we support and invest in our team:
Competitive salaries, performance-based annual bonus and pre-IPO equityHealth and wellness offerings for all team members starting day one including access to top-tier fitness and mindfulness appsFlexible vacation policies with ample paid holidays tailored to country of residenceFully-paid leave following the birth or adoption of a child and financial, medical and educational support for Limers pursuing parenthoodSupport for retirement and financial goals with unlimited access to financial advisorsUnlimited, complimentary use of our vehicles in hundreds of cities around the worldProfessional growth opportunities through quarterly learning days and top-tier toolsOpportunities to connect across teams and locations to network, socialize and volunteerCulture of belonging with Employee Resource Groups that engage and promote cultural awareness and DEI training across all functionsConsistent recognition of great work through meaningful rewards and career advancements
Benefits and perks vary depending on the nature of your employment and country of residence. Terms and conditions may apply.
If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.
Lime is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and globally diverse team – which includes individuals with different backgrounds, abilities, identities and experiences.