Appealing points:
- Lead L2/L3 Support for Oracle HFM Applications Take ownership of complex issue resolution and ensure stable operations of financial consolidation and reporting systems.
- Strong Finance Domain Exposure Support monthly, quarterly, and annual financial close processes while resolving consolidation, data load, and calculation issues.
- Bilingual Stakeholder Coordination in a Structured ITIL Environment Collaborate with end users, IT teams, and vendors, ensuring smooth support operations in both Japanese and English.
Annual Salary: 8 Million Yen and above
Responsibilities:
- Gather and analyze HR business requirements to develop tailored ServiceNow HRSD solutions.
- Configure and implement HR Case and Knowledge Management functionalities.
- Set up HR services, service definitions, case types, Centers of Excellence (COEs), assignment groups, SLAs, and HR criteria.
- Design and implement Employee Center experiences, including catalog items, record producers, knowledge articles, and employee self-service options.
- Configure Agent Workspace and enhance HR agent experiences.
- Implement employee lifecycle processes such as onboarding, offboarding, transfers, promotions, leave-related processes, and employee changes.
- Configure Employee Journey Management and Lifecycle Events along with related workflows.
- Design workflows and automation using Flow Designer, Workflow, Business Rules, Script Includes, Client Scripts, UI Policies, and Data Policies.
- Develop integrations between ServiceNow HRSD and external HR/HCM systems (e.g., Workday, SAP SuccessFactors, Oracle HCM) and other enterprise applications.
Job Qualification:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 7-10 years of experience in ServiceNow HRSD or related roles.
- ServiceNow certifications related to HRSD are a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proven experience as a ServiceNow HRSD Specialist.
- Bi-Lingual (English and Japanese)
- Strong understanding of HR processes and best practices.
- Expertise in configuring and implementing ServiceNow HRSD solutions.
- Experience with integrations between ServiceNow and external HR/HCM systems.
- Proficiency in using ServiceNow development tools and methodologies.
Preferred Qualifications:
- Experience with Flow Designer and Workflow automation.
- Knowledge of REST/SOAP APIs and IntegrationHub.
- Familiarity with security mechanisms in ServiceNow.
- Experience in employee lifecycle management processes.
Language Skills: Native-level Japanese (N1 and above) and Business-level English
Company:
This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.
Measures against passive smoking
No smoking indoors allowed
. Skillset Required: ServiceNow HRSD, L2/L3 Support, Oracle HFM, Issue Resolution, Financial Consolidation, Financial Reporting, Finance Domain, Financial Close Process, Data Load, Stakeholder Coordination, ITIL, HR Business Requirements Analysis, ServiceNow Configuration, HR Case Management, Knowledge Management, HR Services Setup, Service Definitions, Case Types, Centers of Excellence (COEs), Assignment Groups, SLA Management, HR Criteria, Employee Center, Catalog Items, Record Producers, Knowledge Articles, Employee Self-Service, Agent Workspace, Employee Lifecycle Management, Onboarding, Offboarding, Transfers, Promotions, Leave Management, Employee Changes, Employee Journey Management, Lifecycle Events, Workflow Design, Flow Designer, Workflow, Workflow Automation, Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, ServiceNow Integration, Workday, SAP SuccessFactors, Oracle HCM, Enterprise Application Integration, Analytical Skills, Problem-Solving Skills, Communication Skills, Interpersonal Skills, HR Processes, HR Best Practices, ServiceNow Development Tools, ServiceNow Methodologies, REST APIs, SOAP APIs, IntegrationHub, ServiceNow Security Mechanisms, Bilingual (English and Japanese)
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