私達カスタマーサービス&サポート部門は、マイクロソフトと有償サポート契約を締結されたお客様を中心に、高い技術力を軸にハイレベルなサービスを提供することを主な業務としております。単純に技術支援にとどまらず、お客様のビジネスの成功を通じてより密接なマイクロソフトとのパートナーシップの構築に貢献することが私達のミッションです。
パートナー テクニカル アドバイザー(PTA)のミッションは、マイクロソフトの製品サポート業務を行うデリバリーパートナーのチームに対して、ビジネス、技術の面であらゆる支援を行い、サポート エンジニアの成長を助け、お客様に最高のサービスを提供することです。
そのバックエンドでは、マイクロソフト社内の各種担当者や製品開発部門など世界中のエンジニアと、最高のサービスを提供するために協業します。また、品質向上のための米国開発本部へのフィードバックなどQA対応以外の責任も持ちます。
マイクロソフトの様々なテクノロジーに触れ、自身の技術力を向上させながら、デリバリー パートナーのチームをマネージするリーダー的な役割です。サポートエンジニアとしてのご経験、サプライヤー マネジメントのご経験をお持ちの方、リーダーとしてチームを成功に導く意欲をお持ちの方からのご応募をお待ちしております。
Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 12,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CE&S organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
A Partner Technical Advisor (PTA) is a service delivery focused subject matter expert. They are responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance. They provide in-depth technical and subject matter expertise for one or more services or scenarios. Their primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services and engaging through technical and subject matter expert mentorship, readiness and escalation management. They are expected to contribute to technical expertise and issue resolution globally.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Core Skills - all people in this role perform these duties; depending on tenure some duties may be minimal
Optional Skills - people in this role may perform these duties, can vary by line of business
Other
Qualifications
■基本条件:(求める人物像)
・お客様を含む関係者と信頼関係を構築及び、関連部署と円滑な連携を図ることができる高いコミュニケーション力、問題解決力、曖昧さへの対応能力
・変化の早いクラウド技術やビジネスにおいて、Growth Mindset と共に物事に取り組む姿勢
■技術条件:
以下のうち1つ以上の技術条件に該当する経験をお持ちの方
・以下の言語を用いた開発経験やデバック経験: C, C++, C#, Visual Basic .NET, Java, Python, PHP, Node.js, JavaScript, Goなど
・Azure PaaS サービスを用いた開発経験、サポート経験(Web Apps, Function, Media Services, Redis Cache, Service Bus, Event Hub, Cloud Service, Batch, など)
・Webサイトのトラブルシューティングや開発経験(IIS, Azure Web Apps, PHP, Apache, Tomcat, WordPressなど)
・Visual Studio、もしくはその他の統合開発環境(EclipseやXCodeなど)の経験、精通している
・アプリケーション開発におけるフレームワークを理解している(.NET Framework, J2EE, Apache Struts, Ruby on Rails など)
・AWS/Google Cloud環境で上記に類する製品における開発経験を持っていること
■その他の歓迎条件
・Linux や UNIX 関連の資格 (LPI : LPIC, Sun : SCSA)
・各種情報処理技術者試験 (国家資格)
・技術サポート業務の経験があれば尚可
■言語条件:
・日本語:ビジネスレベル以上の読み書き、会話
・英語:英語資料の読解能力、海外エンジニアと英語でのメールやチャットを使用したコミュニケーション
Language Qualification
Preferred Qualifications
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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