Payment Operations - Associate

This position is to manage investigation roles relating to payments booked in Japan. From time to time, there are various inquiries from stakeholders of a payment, such as remitter, beneficiary, banks, compliance, and risk control team. The person needs to understand what is being requested and to plan necessary actions to resolve the issue in the earliest manner. Then the person needs to prepare necessary communications to relevant parties thru email, internet banking, swift channels. When any possible issues or troubles are possibly occurred, they need to escalate it to Team leads. To manage these tasks, the person needs to know the clearing systems in Japan such as Zengin, FXYCS, Tokyo Dollar Clearing and Multi currency and how the payment are processed in these clearing systems. There would be many inquiries comes to our team simultaneously and timely case management skills are required

Job Responsibilities

• Monitor queues of investigation requests and apply prioritization for the SOD.
• Manage the queues of investigation requests to ensure all items are actioned for EOD
• Monitor/control/manage the communications with overseas Hub operations and other in-country team members.
• Investigate and resolve various inquiries/issues, instruct necessary action to other teams such as R.O.F.
• Prepare the monthly KPI of investigation tasks for management reporting.

Required qualifications, capabilities and skills

• Japan Payment service Knowledges over 5 year-experience
• Logical writing and speaking skills in Japanese and English
• Team player with good interpersonal skill with Flexibility and adaptability
• Control mind to process daily operations complying with corporate policies and regulations
• Problem solving skill such as fact-finding clarification and analysis
• Ability to prioritize and execute multi-tasks independently with sufficient speed.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.