Job Responsibilities:
Conduct analysis based on KPIs and operational performance data to organize and provide information necessary for decision-making.
Gain a comprehensive understanding of the entire service and provide information for decision-making regarding project priorities and resource allocation.
Manage the backlog and control the execution status of improvement themes, PoCs, and derivative projects.
Design governance models for service management and promote continuous improvement.
Analyse issues and risks, prioritise them, and propose improvements based on return on investment.
Create management reports integrating quality, cost, risk, and improvement status.
Manage and visualise the progress, issues, and risks of cross-cutting projects and derivative projects.
Manage quality indicators (KPIs/KGIs), conduct quality reviews, and follow up on improvement plans.
Conduct regular meetings, manage Decision Logs and Action Logs, and improve communication.
Support the standardisation of knowledge management and document operations.
Requirements
Project management experience as a PM or PMO.
Experience in issue management, risk management, regular operations, and creating management reports.
Experience coordinating with multiple stakeholders, including customers, internal stakeholders, and vendors.
Ability to identify issues proactively and drive projects through to completion while involving stakeholders.
Japanese: Fluent, with the ability to communicate complex business issues accurately and smoothly both orally and in writing.
English: Conversational and basic reading and writing level, with the ability to hold everyday conversations, read and write simple texts, and understand and respond to basic business communications.
Preferred Qualifications:
Knowledge or practical experience with ITSM/ITIL.
PMO experience in large-scale outsourcing projects.
Experience in quality control, including QA, reviews, and standardisation promotion.
Experience in KPI/KGI design and improvement activities in operational services.
Experience in infrastructure operations, cloud operations, and application operations projects.
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