企業概要
IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service.
At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.
We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.
By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.
If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.
求人内容
Services Sales is a globally operating function dedicated to supporting the Sales organization with the packaging, positioning and attach of services, based on a common understanding of what the customer is trying to achieve in the near – and long-term.
The Services Sales function is responsible for driving recurring revenues and operates as a global collaborated practice through the network of individuals based in each Market Unit or Region.
The Client Services Specialist is a key partner to our Client Services Partners and have deep specialist knowledge to help to position the right services to deliver desired outcomes across a Customers lifecycle. This role has a specific sub-set of the Services Portfolio in their kitbag and are accountable for the integrity of how our Portfolio of offerings is taken to market and applied in practice with Customers.
This role is part of APJMEA regional team but working closely with IFS global practice. A Client Services Specialist will be primarily focused on the following areas:
Cloud Services
Maintenance
Implementation & Upgrades in Product-focused Projects
Lifecycle Engagements (Select & Success)
While all Client Services Specialists work closely with the regional Client Services Partners - who owns the Services Sales engagement. There is the explicit need to think creatively and critically to drive the best long-term commercials and economics results for the Customer.
Across the above, the Client Services Specialists will take a holistic Customer-Success centric view to provide professional recommendations which requires a good comprehension across the Portfolio.
The purpose of the Services Sales Support team is to drive and supporting Sales, Success and Partner teams in maximizing our ability to sell IFS services to our customers and Partners in a consistent way throughout the lifecycle with the followings:
It is critically important the Client Services Specialist provides comprehensive, business contextualized and accurate information together with the Client Services Partners, to support the sales cycle in a timely manner.
To achieve this, we need a well-defined Engagement models and global Services Sales Processes that are scalable and support all opportunities with consistent, timely and accurate services sales content.
The Client Services Specialists have the following responsibilities:
資格
To be successful in the role you will have:
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