Rapsodo Inc. is a sports analytics company that employs computer vision and machine learning to help athletes of all levels achieve their peak performance. Our innovative technology applications range from optimizing PGA Tour golfers' launch conditions to enhancing the efficiency of MLB pitchers' breaking balls. Our clientele includes all 30 MLB teams, USA Baseball, Golf Digest, PGA of America, and over 1000 NCAA athletic departments.
Roles & Responsibilities
As our Technical Support Engineer, you will take on a multi-disciplinary role that will have duties across functions and require both self-directed and manager-directed efforts.
The ideal candidate must be able to:
- Own the customer onboarding process, ensuring a seamless experience for new Rapsodo baseball customers
- Communicate the features and benefits of all Rapsodo Baseball products
- Provide prompt response to inbound customer support inquiries (technical, usage and product) across multiple platforms (email, chat, phone)
- Own problems through resolution, engaging technical subject matter experts as needed
- Work with Rapsodo’s customer support team to ensure updated product knowledge and best practices use
- Work with Rapsodo’s sales, marketing, and product development teams to build proactive support initiatives
- Create and maintain problem resolution procedures and identify need for new tools to support existing solutions
- Refer to internal database or external resources to provide accurate tech solutions
Requirements
Requirements
- Bachelor’s degree in Engineering preferred
- Minimum 3 years’ experience delivering direct customer support
- Excellent Japanese & English written and oral communications skills
- The ability to communicate technical information clearly and succinctly to both technical and non-technical stakeholders
- Proven ability to troubleshoot and identify the root cause of issues
- Proven ability to manage time allocated to specific tasks and escalations
- Self–motivated worker who thrives in a small business environment
- Excellent communication skills and ability to explain concepts in writing and over the phone
- Sports industry experience and passion for Baseball is required.
申請を続行してください
or
By signing in to your account, you agree to Bestjobs.jp's Terms of Service and consent to our Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Save now, apply later
or
By signing in to your account, you agree to Bestjobs.jp's Terms of Service and consent to our Privacy Policy.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
