This position requires English language ability. JD is available in English only. 本ポジションは日本語JDの用意がありません。
Introduction
Circulate all forms of value to unleash the potential in all people
"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential.For more information about Mercari Group’s mission, see Mercari's Culture Doc.
Equal Opportunity Hiring
Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value. We also firmly believe that a mindset of Inclusion & Diversity is essential for us to achieve our mission.This, of course, extends to our hiring practices as well.
Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background. For more details, please read our I&D Statement.
Team’s Mission / Work Responsibilities
Team mission and expectations of the role
- The PMO Team is responsible for planning and managing programs or complex projects focused on the growth of Mercari Group, establishing standards for project program governance, streamlining cross-company processes, and collaboration across Mercari.
(Learn more about Mercari’s mission and values here.)
Specific work responsibilities include the following:
- Identify problem areas to devise and streamline mechanisms for organization wide product development
- Develop and optimize product development processes and policies in alignment with organizational context and the types of projects and roll them out successfully
- Work with stakeholders including PMs, EMs, 2nd line and others to ensure these processes are followed
- Develop and maintain organizational process assets, templates, mechanisms and techniques.
- Support risk management activities like developing mechanisms to identify and analyze risks, conduct compliance reviews and implement risk mitigation plans
- Establish and maintain project management standards and best practices, ensuring that projects are executed efficiently
- Provide consolidated view of project status for all ongoing and upcoming initiatives in the organization
Unique and Bold Challenges
- The Mercari marketplace is used by millions of users. In order to achieve our mission to “circulate all forms of value to unleash the potential in all people”, the program manager needs to work on creating organization-wide mechanisms to streamline product development, risk assessment and project management across Mercari.
- The program manager needs to manage multiple stakeholders, at times negotiate competing interests across product and engineering teams, and facilitate communication and decision-making even in cases of ambiguity.
Required Qualifications
- Shared belief in the mission and values of Mercari Group and its various companies
- Project or program management experience of 5+ years and other relevant experience in IT, software development, or a related field
- Process development experience related to product, engineering, project management in a PMO
- Work independently and thrive under ambiguity: Ability to work independently and lead large-scale, cross-functional projects/programs in a fast-paced environment. Experience driving projects forward, even when details are missing and direction is unclear.
- Manage stakeholders and communications: Ability to understand and achieve the wider objectives of the program, such as business and strategic goals. Experience in negotiating competing interests and perspectives across product and software development teams and facilitating cross-cultural communication across a diverse group of stakeholders.
- Serve as a source of team stability: Possess a deep understanding of project management concepts related to planning, monitoring, and reporting. Evangelize and drive improvements in these areas within your assigned area with stakeholders who may be unfamiliar with these concepts. Work with your program management team members to help grow and mature our underlying processes.
Preferred Qualifications
- Experience designing and implementing agile methodologies across large organizations
- Project management/agile certifications such as Project Management Professional (PMP), Certified ScrumMaster (CSM), Certified Scrum Product Owner (CSPO), etc.
- Experience using Atlassian products such as JIRA and Confluence
Screening Criteria
- Strong project/program management experience, deep understanding of project management concepts
- Experience handling large-scale complex programs, experience driving cross-functional/cross-cultural teams towards decision-making and achieving objectives
- Attitude toward not only success but also recovering and learning from failures
- Strong belief in Mercari’s values and ability to put those values into practice on a day-to-day basis
See this page for more details.
Language Requirements
- English: Independent (CEFR - B2) or above
- Japanese: Independent (CEFR - B2) or above
* For details about CEFR, see here
Related Articles
- The FY2024 Roadmap Behind-the-Scenes Story: A Reason To Be Excited About Mercari’s Future
- Eight Keywords for Delving Into Mercari: Our First 10 Years and the Potential and Future We Seek to Unleash / The Eighth Keyword: “Potential”
- Unleashing the Potential in Diverse Talent Worldwide—Mercari’s Unchanging Investment in People in a Constantly Changing Company
Working Conditions
Employment Status
Full-time
- Probationary period: First 3 months after joining the company. (During this period your contract conditions will be the same as that of a permanent employee.)
Office
Roppongi
- Smoking is prohibited within our offices
- Mercari has introduced a work style policy called “Your Choice.” Each member is free to choose whether they want to work in the office or work fully remote. *Exceptions made for certain kinds of work.
Work Hours
- Full flextime (no “core time” or “flex time”)
*Does not apply to all positions
Holidays
- Two days off per week (as well as national holidays, New Year's break, etc.)
- Paid leave, congratulatory and bereavement leave, relax days, sick leave
Salary
- Annual salary paid in 12 monthly installments (including fixed overtime allowance)
- Based on skills, experience, and abilities
- Reviewed twice a year
Benefits
- Complete health and social insurance
- Incentive program
- Support systems, including those that benefit the employee’s family members
*See this page for details.
Support
- Relocation support
- Language learning support
- Translation/interpretation support
*See this page for details.
Media
Corporate Sites
- Mercari, Inc.
- Merpay, Inc. [Japanese]
- Mercoin, Inc.
- Mercari US
Owned Media
- Mercari Careers
- Mercari Engineering Portal
- Mercan - Introduces the people that make Mercari
- Mercari US Careers
- Mercari US Blog
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