Risk and Compliance (Advertising Business) - Quality Management Section , Business Planning Department , Marketing Solutions Business(A&M)

Job Description:

Business Overview

Ad & Media Company leads the "Advertising Business," one of the core growth pillars of the Rakuten Group.

By maximizing the power of the Rakuten Ecosystem and leveraging data and technology, we provide innovative marketing solutions that contribute to the business growth of our clients.

Attractiveness:
- Wide Range of Business Domains:
We engage in cutting-edge marketing across diverse fields, including digital advertising, media, research, and YouTuber-related businesses.

- Strength of the Rakuten Ecosystem:
By combining Rakuten Group’s vast data assets with our diverse media platforms, we develop and deliver unique, unparalleled marketing solutions.

- Contributing to Client Growth:
Our environment allows you to directly contribute to solving clients' challenges and driving their business growth through comprehensive marketing strategies.

- About Our Advertising Products (Rakuten Marketing Platform Navi)
https://adsales.rakuten.co.jp/

Department Overview

Mission of the Quality Control Department:
Transforming the risks and complexities of evolving digital advertising into drivers of trust and growth.
In an environment of rapidly advancing technology and increasing business complexity, we optimize risk and compliance to ensure advertising integrity, earn stakeholder trust, and contribute to sustainable business growth.
Attractiveness:
- Cutting-Edge Digital Advertising Risk Management:
You will work at the forefront of identifying, assessing, and mitigating potential risks in digital advertising, such as ad fraud, brand safety issues, and data misuse.

- Continuous Professional Development:
You will grow as a risk management professional by staying ahead of the latest regulations and industry trends, conducting internal awareness campaigns, leading training programs, and managing monitoring, evaluation, and improvement frameworks.

- Driving Business Growth:
By enhancing risk management, you will strengthen advertising integrity and secure stakeholder trust, serving as a key contributor to the company’s sustainable growth.

Mission of this position:
We aim to build an environment where business operations run smoothly and employees can focus on their work with peace of mind.

We achieve this by identifying potential risks in the advertising business and ensuring strict adherence to compliance and security protocols.

Attractiveness:
We are more than just a regulatory team.
We serve as strategic partners to our business units, pursuing risk management and compliance to support the achievement of our business goals.

By listening to every employee’s questions and concerns and working together to find solutions, we contribute to the growth of the entire organization.

Position:

Why We Hire

With the rapid expansion of the digital advertising market and the increasing sophistication of technology, the importance of risk management, compliance, and information security in our advertising business has never been greater.

To address these challenges strategically, the Ad & Media Company is committed to strengthening our risk management framework by continuously executing a cycle of ""Education → Monitoring → Assessment → Improvement → Reporting & Communication"" for each key initiative and theme.

We are looking for individuals who share our passion and possess the expertise and experience to join us in driving this critical mission forward.

Position Details

Building and managing the framework for risk management, compliance, and information security within the Advertising Business Division.

- Education & Training:
Planning and creating educational content (e-learning, training materials, etc.) regarding risk, compliance, and information security.
Managing target audience lists for e-learning, tracking completion rates, and promoting participation.

- Risk Management:
Identifying risks in the advertising business and developing/executing risk management plans.
Managing information during incidents, formulating/implementing recurrence prevention measures, and preparing reports.
Crisis management and response (e.g., during natural disasters).

- Compliance:
Maintaining and updating the list of compliance officers.
Analyzing, formulating, and operating compliance programs (identifying issues and countermeasures).

- Quality Management:
Conducting advertising-related audits for JICDAQ certification renewals (Brand Safety and Ad Fraud prevention).
Supporting the launch and sunsetting processes of new services.

- Information Security:
Conducting security assessments and promoting the implementation of security measures.
Monitoring ISMS compliance status, facilitating remediation, and preparing reports.

- Communication & Reporting:
Managing and updating the internal portal site dedicated to risk, compliance, and information security.
Preparing reports and presentation materials related to the above tasks.

- Stakeholders:
Primary Partners: Business units, including Advertising Sales, Ad Operations, and Media Management teams.
Collaborators: Corporate Risk Management, Compliance, and Security divisions.
Reporting Line: Senior Company Management.

- Work Methodology:
We aim to strengthen our risk management framework by continuously running the cycle of "Education → Monitoring → Assessment → Improvement → Reporting & Communication."

Example (ISMS Risk Management):
1. Create and distribute ISMS educational content.
2. Monitor ISMS compliance status and gather information.
3. Analyze gathered information and formulate improvement plans.
4. Execute improvements and evaluate their effectiveness.
5. Compile results into a report and present them to stakeholders.
6. Continuously iterate the cycle.

- Scope of Responsibility & Career Path:
Initially, you will start with foundational tasks such as monitoring and information organization, with full team support.

In the future, we expect you to grow into a role where you autonomously manage the full cycle—from education to reporting—for specific areas such as compliance or ISMS.
We prioritize your willingness to learn and your commitment to contributing to the organization over your current level of expertise.

- Use of English:
As you will collaborate with global departments, there may be requirements to create both Japanese and English versions of educational materials and other documentation.

Work Environment

Team Structure:
- A lean, high-performing team specialized in risk management, compliance, and information security.
- Senior Manager: 1
- Manager: 1 (also serving in the Ad Review Group)
- Assistant Manager: 1 (also serving in the Ad Review Group)
Team Characteristics:
- Significant Autonomy: As a lean team, each member is entrusted with substantial responsibility and has the opportunity to engage in a wide range of tasks.
- Integrated Perspective: With members working across both this team and the Ad Review Group, you will be able to approach your work from a dual perspective—combining both risk management and advertising review insights.

All of our team members joined us mid-career, and we thrive by bringing our unique expertise together.
- Senior Manager: With 20 years at Rakuten Group, they bring extensive experience in user support, media operations, data governance, compliance, and ad review. They are committed to leveraging this background—while also being willing to "unlearn" past practices—to build a fresh and innovative risk and compliance management framework.
- Manager: An expert in ad review with deep knowledge and extensive experience in advertising standards. They contribute to improving advertising quality through the lens of risk management.
- Assistant Manager: Coming from a background as a public official, they bring a high level of compliance awareness and logical thinking, contributing to the strengthening of our risk management framework.
By sharing our individual expertise and experience and supporting one another, we aim to achieve a higher standard of risk management.

Mandatory Qualifications:

Experience:
Professional experience in any of the following fields:
Risk Management, Compliance, Information Security, Internal Audit, General Affairs, or Legal Affairs.
Skills:
- Proficiency in basic PC skills (ability to create materials using Excel and PowerPoint).
- Strong ability to organize information logically and translate it into clear, written documentation.
Stance (Most Important):
- Beyond merely enforcing "correctness," you respect others' perspectives and enjoy collaborating to find constructive solutions.
- You enjoy communicating the importance of compliance in an accessible way to gain the cooperation of those around you.
- You possess a proactive attitude, eager to learn and flexibly improve business processes within the fast-paced advertising industry.
Ideal Candidate Profile:
- Communication skills.
- Problem solving abilities.
- Logical thinking skills.

Desired Qualifications:

Professional Expertise & Experience:
- Professional experience in the advertising industry.
- Experience supporting certification-related tasks such as ISMS or JICDAQ.
- Experience in creating operational manuals, training materials, or educational content.
- Experience in acquiring new knowledge and sharing it effectively within a team.
- Proven track record of improving operational efficiency and productivity through the application of technologies such as AI.
Skills:
- Project management skills.
- English proficiency (TOEIC score of 800 or equivalent capability).

Others Information:
Additional information on Location

Futako Tamagawa Rise Office

2-21-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification
English Requirement: Yes
*TOEIC, TOEFL, IELTS, etc.
*Details will be provided if you proceed to the selection process.

#business #strategyplanning #informationsecurity #privacygovernance #marketing #PR #commerce

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)