Working alongside a wonderful team at The Peninsula Tokyo, we are seeking a Rooms Trainer to achieve the company’s objectives and create a memorable guest experience.
Work for a highly prestigious hotel in Rooms Team
Staff at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence.
Key Accountabilities
- Review each Rooms section monthly training plan and records submitted by DT’s (Departmental Trainers) together with L&TD. Ensure that plans are relevant with needs of the section and executed in a timely manner.
- Work with DOR and L&TD to develop and customize training content that are relevant and specific to each section. Determines and analyses the Training Needs of the department and creates the Learning and Development Plan for the teams.
- Work with DT’s to ensure all new Rooms employees complete the correct onboarding for each section, reviewing the training checklist, training calendar and touching basis on their progress.
- Be familiar with Rooms operating policies & procedures as well as all operational sequences.
- Conduct regular audits on various Rooms sections during operation time and provide a summary report. Identifying any operational gaps that may be needed to work on. Run role-plays in different operational areas and provide feedback on specific processes.
- Oversee the ‘training buddy system’ for all new joiners, interns, and management trainees within the Rooms Division departments. Working with each section head to ensure their training is completed accordingly.
Requirements
- Minimal 2 years of practical experience in a managerial role in Front Office
- Must know have good organizational skills, excellent communication in both English and Japanese
- Must have knowledge on how to effectively deliver training and lead group training session
We are delighted to receive your resume for further consideration.
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