Sales and Customer Engineer

Springdel powers mission critical IT and IoT device and app performance. Always deliver exceptional experiences everywhere from stores, hotels, restaurants, warehouses, and more.We help IT teams predictably deploy, manage and optimize mission critical devices to reduce downtime, CapEx and OpEx with Springmatic, a unified mobile device management (MDM) platform that controls IT and IoT device fleets in the most demanding environments, securing and updating policies, apps and firmware on ever-expanding networks of ‘devices at the edge' remotely, in real-time, at scale, without depending on a constant connection for alway-on visibility, performance and compliance.Springdel unlocks the potential of AI and the growing shift from MDM to declarative device management (DDM) to provide faster, more reliable shared device support and updates- Control on the device- Logic runs on the device- Process data on the device - Devices on the edge are self-managedFounded in 2018 by pioneers in fully-managed, corporate owned MDM, Springdel was formed to address the problem of an industry built entirely on legacy--one that is crumbling under its own monolithic architecture and obsolescence. We are singularly focused on delivering to our leading enterprise customers the full potential of AI and edge autonomy for their entire fleet of edge devices.More than 1000 enterprise customers in 22 countries and 12 different verticals across the globe, including major fortune 500 companies, have made the switch to our modern edge native solution.Welcome to the future. This is your edge in deep-level intelligence and real-time adaptability at scale. This is your edge on the competition. This is Springmatic, and this is your edge.

The Role

Sales and Customer Engineer (Japan), the position is part of the Sales team, technically inclined and sales oriented in nature. He should be responsible to work closely with the Sales team in qualifying opportunities, product demos, presentation, and prospects Proof of Concept (POC).

A Sales and Customer Engineer (Japan) should work under minimum supervision to provide technical assistance to prospects, existing and new customers. He/she should attend to queries in a timely manner and follow up with customers queries diligently.

Responsibilities :

1. Assist Sales Managers to follow up with sales leads on technical aspects - Provide technical support and deliver solid product solution to customers
2. Contribute and refine technical RFP/RFI responses
3. Recommend & influence customers decision making and promote Springdel’s brand and products
4. Able to work independently and ready to work extra miles when required and able to travel onsite for meetings and POC
5. Follow up with customers and engage in Zoom meetings
6. Handholding customers on how to use MDM solution
7. Provide technical expertise and consultancy to customers / prospects

Ideal Profile

Requirement :

• Fluent in English and Japanese, verbal and written tp effectively liaise within the stakeholders in the region
• More than 4 years sales engineering experience within SaaS and MDM related fields
• Work outside office hours when necessary
• Mobile Device management skill is an added advantage
• Understand Android, iOS and Linux - Knowledge in Computer Networking and troubleshooting - Able to present and demo tactfully
• Able to communicate and collaborate with colleagues - Converse effectively with prospects and customers

What's on Offer?

• An exciting opportunity to be part of a sales team
• Technically inclined and sales oriented in nature
• Opportunity to make a positive impact