ServiceNow ITOM Specialist

Appealing points:

• Leverage expertise in ServiceNow ITOM and SecOps to drive automation, operational visibility, and security improvements.
• Gain exposure to cloud platforms, CMDB, and enterprise monitoring integrations in a dynamic technical environment.
• Contribute to large-scale infrastructure optimization by enhancing service mapping, discovery, and security operations.

Annual Salary : 6 million yen and above

Job Description:

We are hiring an experienced ServiceNow ITOM Specialist based out of India with strong expertise in designing, configuring, and deploying IT Operations Management (ITOM) and Security Operations (SecOps) modules. The ideal candidate will have hands-on experience implementing Discovery, Service Mapping, Event Management, CMDB enhancements, and SecOps workflows to improve operational visibility, automation, and security response. Based on projects.

Job Responsibilities:

IT Operations Management (ITOM):

• Implement and optimize Discovery, Service Mapping, Event Management, Orchestration, and CMDB.
• Configure MID Servers, credentials, patterns, probes, sensors, and integrations.
• Ensure CMDB data accuracy and compliance with CSDM standards.
• Develop and maintain service maps for key business services.
• Integrate ITOM with monitoring tools (e.g., SCCM, Intune, SolarWinds, Dynatrace, Zabbix, Splunk).
• Automate operational workflows for incident, change, and problem management.
• Cloud Discovery (AWS, Azure, GCP) implementation and troubleshooting

Security Operations (SecOps):

• Implement and configure Security Incident Response (SIR), Vulnerability Response (VR), and Threat Intelligence modules.
• Integrate SecOps with security tools such as SIEM (Ex: Rapid7, Splunk, QRadar, Azure Sentinel), vulnerability scanners (Tenable, Qualys), and threat feeds.
• Build playbooks, automated workflows, and response orchestration.
• Improve and automate the vulnerability lifecycle and security incident response processes.
• Ensure data mapping between SecOps, CMDB, and IT processes.

Job Qualifications:

• 4 to 7+ years hands-on experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management).
• Experience with SecOps modules (SIR, VR, Threat Intelligence).
• Strong understanding of CSDM 4.0+, CMDB architecture, and data quality best practices.
• Experience with API integrations (REST/SOAP), MID Server management, and automation workflows.
• Knowledge of cloud environments (AWS, Azure, GCP) and hybrid network architecture.
• ServiceNow certifications such as:
  • ServiceNow Certified System Administrator (CSA)
  • ITOM Implementation Specialist
  • Discovery/Service Mapping Specialist
  • SecOps Implementation Specialist (preferred)
  
  
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Ability to work with cross-functional teams (IT, Security, Infrastructure).
  • Excellent communication and documentation skills.
  
  

Language Proficiency: Proficiency in English is mandatory

Company Description:

Company Systems is an Information Technology services organization with a focus on IT Services and Quality Management solutions for Global 2000 customers in Japan and Hong Kong. At the Company, we firmly believe that proximity and partnership-based collaborative working model at our client’s workplace are fundamental to the success of major IT initiatives. Our approach is to work in close partnership, understand your business to offer solutions that are relevant to you and align our way of functioning that enables your success. While we recommend our engagement at the early stages of programs or projects to assist our clients with true value discovery, our model allows us to get involved even at different stages of the project life cycle. We know, you have a choice of Technology and Outsourcing service providers for the needs of your IT organization. However, by engaging the Company, we can guarantee you the success of your IT initiatives through the unique blend of our focus on nurturing long-term relationships, our superior technical expertise, and our uncompromising commitment to service excellence.

. Skillset Required: ServiceNow ITOM, SecOps, IT Operations Management, Discovery, Service Mapping, Event Management, CMDB, MID Server configuration, Sensors, CSDM standards, Service mapping, SolarWinds, SIEM, Qualys, API integrations, REST, Discovery/Service Mapping Specialist, SecOps Implementation Specialist, Problem-solving