Appealing Points:
- Support Advanced Semiconductor Equipment – Provide software support for cutting-edge Etch and Deposition systems, ensuring reliable performance at customer sites.
- Solve Complex Technical Challenges – Investigate software issues, perform log analysis, debugging, upgrades, and collaborate with engineering teams to drive root cause resolution.
- Customer-Facing Global Role – Work directly with customers, deliver on-site technical support, and create documentation while using Japanese and English in an international environment.
Annual Salary: 14 Million yen and above
Job Responsibilities:
- Support and manage customer-facing software activities for Lam Research's Etch and Deposition products, as well as related software applications.
- Handle escalation responses, upgrade support, patch installations, and maintenance of the install base health at customer sites.
- Investigate, isolate, and debug software and system-level issues through log analysis; collaborate with other engineering teams to identify root causes and drive issues to resolution.
- Create customer-facing documentation and notification packages regarding software fixes, upgrades, and new feature introductions to facilitate effective customer communication.
- Visit customer sites to provide hands-on software support and validation.
Job Qualifications:
- Basic web application development experience and basic database design capabilities.
- 3+ years of professional working experience.
- Knowledge of back-end languages such as Python.
- Experience using Python.
- Reading and writing proficiency in English.
Language Skill: Business level Japanese (JLPT N2) and Business level English
Company Description:
At Company, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
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