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English follows Japanese:
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【職務概要】
科学・研究分野におけるグローバルな B2B データプロバイダーで働くことに興味はありますか？
お客様やチームに対して、あなたの科学的専門知識を活かしてみませんか？
【役割について】
ソリューションコンサルタント（SC）は、主にプリセールス活動を支援する専門家として活躍します。Chemistry（化学）領域における深い専門知識と高い商業的理解を活かし、営業チームと連携して顧客ニーズを把握し、最適なソリューションを設計し、価値を示すデモを提供します。
ポストセールスでは、専門的な知識が必要な場合にカスタマーサクセスマネージャー（CSM）と協力し、複雑な技術的課題への対応や技術トレーニングを支援します。日常的な顧客管理は担当しないため、短期間で信頼関係を築き、商談および顧客成功の両面で重要な役割を果たすことが求められます。
【主な業務内容】
・営業チームの主要な技術パートナーとして、顧客課題を特定し、ビジネス価値を生むソリューション戦略を共に構築する
・製品の機能をビジネス成果に結びつけるデモやワークショップを提供する
・専門知識を活かし、商談戦略やソリューション設計における信頼できるアドバイザーとして貢献する
・CSM からのエスカレーションに対応し、Chemistry ソリューションに関する高度な技術支援を行う
・製品の深い知識を活かして、導入促進、利用最適化、複雑な顧客質問への対応を支援する
・高度なデモ、技術ディープダイブ、ワークショップを必要に応じて実施する
・顧客、営業、Advanced Data Solutions、カスタマーサクセス、プロダクトチームの橋渡し役として、製品改善に役立つフィードバックを提供する
・業界動向、顧客ニーズ、新技術に関する最新知識を維持する
・プリセールス／ポストセールスの体験を向上させるプロセスや資料を作成する
・複数の顧客案件や社内リクエストを効率的に管理し、優先順位をつけて迅速に対応する
【応募要件】
・コンサルティング、カスタマーサクセス、アカウントマネジメントなど、類似の顧客対応業務での成功実績（B2B または SaaS 環境であれば尚可）
・化学、バイオテクノロジー、または関連分野の学士号以上
・あらゆるレベルのステークホルダーに対応できる優れたコミュニケーション力、プレゼンテーション力、関係構築力
・複雑な要件を迅速に理解し、実行可能な提案に落とし込む分析的・コンサルティング的思考
・複数のタスクをバランスよく管理する優れた時間管理能力
・信頼関係を築き、チーム横断で協働できる高い対人スキル
・英語以外の言語スキルがあれば尚可
【働き方】
・ワークライフバランスを重視した環境を提供
・平均勤続年数は9年と、長期的に働きやすい環境
・ウェルビーイング施策、育児休暇、学習支援、サバティカル制度などを完備
・柔軟な勤務時間制度により、生産性の高い時間帯で働くことが可能
【働く環境】
・インクルーシブでアジャイル、協力的で革新的、そして楽しい職場環境
・多様性を尊重し、情熱を持って働く仲間と共に成長できる文化
・誰もが成功できるよう支援する平等な雇用環境
【会社概要】
Elsevier は、科学の発展、医療の向上、人類の利益に貢献するための情報分析を提供するグローバル企業です。研究、教育、臨床のコミュニティを支援し、社会の進歩と人々の幸福に寄与することを使命としています。
【Join Us】
Purposeful Work
あなたの仕事は社会に影響を与えます。好奇心を育み、革新を生み出す環境で働けます。
Growing Every Day
キャリアと個人の成長を支える継続的な学びの機会があります。
Colleagues Who Care
Elsevier の一員として、職場と家庭の両方で活躍できるようサポートを受けられます。
共に、新たな可能性を創り出しましょう。
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English
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Do you enjoy working for a Global B2B data provider in science and research?
Would you like to contribute your scientific expertise to our customers and team?
About the Role
The Solution Consultant (SC) is a subject matter expert focused primarily on supporting pre-sales activities. Leveraging deep expertise in our Chemistry solutions and strong commercial acumen, you will work closely with Sales to uncover customer needs, design tailored solutions and demonstrate value. In post-sales scenarios, you will partner with Customer Success Managers (CSMs) when specialist knowledge is required to address complex solution queries or deliver technical training. You will not own the day-to-day customer relationship so must be highly skilled in making deep, meaningful relationships quickly, to play a critical role in both commercial and customer success outcomes.
Responsibilities
Be the go-to expert for Sales teams, collaborating to uncover customer challenges and craft tailored solution strategies that drive business impact
Deliver tailored demonstrations and workshops that translate product capabilities into business outcomes
Act as a trusted advisor offering subject matter expertise to shape deals and solution approaches
Step in when CSMs escalate cases requesting advanced Chemistry solution knowledge
Support CSMs with deep product knowledge to drive adoption, optimize usage and address complex customer questions
Deliver advanced demos, technical deep-dives and workshops as required
Act as a conduit between customers, Sales, Advanced Data Solutions, Customer Success and Product teams, providing feedback that informs product development and roadmap decisions
Maintain up-to-date knowledge of industry trends, customer requirements and emerging technologies
Develop processes and materials that enhance the pre and post sales experience
Manage multiple customer engagements and internal requests effectively, prioritizing tasks to ensure timely delivery of solutions and support
Requirements
Track record of success in similar customer-facing roles such as consulting, customer success or account management, ideally in B2B or SaaS environments
Minimum of a bachelor’s degree in chemistry, biotechnology or a related field
Excellent communication, presentation and stakeholder management skills at all levels
An analytical and consultative mindset, able to quickly grasp complex requirements and deliver actionable recommendations
Effective time management and prioritization skills to balance competing demands
Strong interpersonal and influencing skills for building trust and collaborating across teams
Additional language skills beyond English would be beneficial
Work in a way that works for you
We promote a healthy work/life balance across the organization. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
About Us
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.
Join Us
Purposeful Work
When you work with us, your work matters. You are part of an organization that nurtures your curiosity to stimulate innovation for the communities that we serve.
Growing Every Day
Like the communities we serve, you are on a constant path of discovery to shape your career and personal development.
Colleagues Who Care
You will be part of the Elsevier family. We will support your well-being and provide the flexibility you need to thrive at work and home.
Together, we create possibilities.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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