Senior Solutions Engineering (Japan)

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Solutions Engineering role responsible for bridging the gap between Geotab's innovative ecosystem and our valued customers/partners. This dynamic individual not only showcases and tailors Geotab's solutions to meet unique customer needs but also plays a critical role in client facing revenue-generating activities and projects.
What you’ll do: By forging deep client relationships, driving product enhancements, and identifying new opportunities for integration and application, the Senior Solutions Engineering role ensures that our solutions not only fit the current market demands but also drive Geotab's growth in sales and profitability.

How you’ll make an impact:

• Drive revenue and unit sales through new and existing reseller partnerships to the minimum expected growth.
• Coach and develop assigned resellers on Geotab solutions via in-person meetings, platform training, webinars and participation in their customer calls and appointments.
• Demonstrate and maintain advanced knowledge of the Geotab ecosystem, acting as a Subject Matter Expert (SME) and thought leader to empower end-users and enhance their understanding of Geotab solutions.
• Establish and nurture strong customer and partner relationships, providing expert consultation on the optimal usage of Geotab's technology, products, and solutions, and tailoring the approach to meet their specific needs.
• Evaluate and prioritize customer or partner business challenges, identifying Geotab’s viability and proposing innovative alternative approaches when necessary
• Drive engagement with the Geotab Product Teams in the pursuit of appropriate design, development, and maintenance of new Geotab products, ensuring continuous improvement of the company's offerings and staying ahead of industry trends.
• Develop and/or optimize data-driven dashboards for cross-functional use, facilitating informed decision-making, efficient collaboration, and showcasing the value of Geotab solutions.
• Provide strategic technical guidance to the resellers, addressing inquiries, resolving complex issues, and ensuring client satisfaction and retention.
• Support our world class vehicle support by identifying and assessing new models in your region, executing test plans, and collecting data for our vehicle data engineering teams to process
• Represent Geotab at industry events and conferences, providing technical expertise, fostering relationships, and promoting the company's brand and reputation.
• Identify and pursue opportunities for continuous improvement within the Solutions Engineering team, implementing best practices, and streamlining processes to enhance efficiency and productivity.

What you’ll bring to this role:

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• 5-8 years of experience in a relevant technical field, such as software engineering, data analysis, or systems integration, with a focus on customer-facing roles.
• Fluency in both Japanese and English (written and spoken) is mandatory.
• Proven track record of successful customer engagements, project management, and team collaboration.
• Demonstrated experience in mentoring and leading junior team members.
• Strong technical knowledge and understanding of telematics, IoT, and related technologies.
• Intermediate knowledge and familiarity with programming languages, such as Python, Java, or C#, and experience with API integrations.
• Familiarity with data analysis tools and techniques, as well as data visualization tools like Superset or Power BI.
• Effective problem-solving and critical thinking abilities, with the capacity to assess customer challenges and propose viable solutions.
• Preferred understanding of vehicle diagnostic systems and Controller Area Networks (CAN bus) communication protocols.
• Strong communication and presentation skills, including the ability to articulate complex concepts to both technical and non-technical audiences.
• Ability to collaborate effectively with cross-functional teams, including sales, product development, and customer support.
• A customer-focused mindset, with a commitment to understanding client needs and delivering exceptional service.
• Time management and organizational skills, with the ability to manage multiple projects and priorities simultaneously.
• Familiarity with sales processes and experience in collaborating with sales teams to develop and deliver customer solutions.
• Ability to identify customer needs and propose solutions that align with their business goals.

If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
How we work:
At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at careers@geotab.com. Click here to learn more about what happens with your personal data.