Senior Specialist, Client Operations- Global collateral Japan

We’re seeking a future team member for the role of Senior Specialist, Client Operations to join our Global Collateral team. This role is located in Singapore.

In this role, you’ll make an impact in the following ways:

• Act as a key operational contact for clients, supporting day-to-day Triparty collateral activity, query resolution, reporting, and issue management.

• Applies advanced problem-solving skills, judgement, and experience to analyze information.

• Uses developed communication skills to deliver high quality service to a specialized client base

• Uses in-depth knowledge of client issues and needs to contribute to business development efforts.

• Leads and participates in internal activities and initiatives designed to improve client experience.

• Contribute to process improvements, automation opportunities, and digital transformation initiatives to reduce manual touchpoints and enhance client experience.

• No direct reports.

• Provides guidance to less experienced team members.

• Supports multiple, complex client accounts.
  

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required.

• 5–7 years of relevant experience preferred, ideally in triparty collateral management, securities operations, custody, settlements, repo, agency lending, secured loans, or markets & client operations.

• Experience working with institutional clients and cross-functional internal teams in a global operating environment and/or client services preferred.

• Openness to consider working on Singapore Public Holidays and rotating shifts to accommodate different APAC time zones.