In our ‘always on’ world, we believe it’s essential to have a genuine connection with the work you do.
CommScope and its brands creates network technology to bring people together. By joining our team, you will have an impact on CommScope’s Customers Experience by building strong relationships with customers and internal teams to deliver exceptional service. The Customer Experience Project Support Specialist is a central function supporting our Business Segments and acting as the main customer liaison for their orders. This includes customer queries, order intake and management through to the successful delivery of goods in a complex and challenging B2B environment. This role is a key part of our go to market operation, supporting our sales teams and customers directly through the management of customer queries and order management.
This position in our Project Management Team will support the Japan region and enable to follow-up all ongoing projects within our Outdoor Wireless Networks segment. You will be responsible for providing excellent customer service, taking ownership for resolving customer queries and ensuring our customer orders are managed from the point of sale through to delivery and invoice. This will involve working collaboratively across multiple functions to meet and exceed our customers’ expectations.
Main Duties:
Taking ownership of customer support for all requirements (queries, orders, opportunities/projects) within Japan region.
Participate in weekly update calls with Sales, Planning, Logistic, Operations.
Ensure the timely and accurate entry of purchase orders into our ERP systems.
Taking ownership to solve any purchase order issues that prevent timely order entry, working with the customer and sales to ensure accurate and clean purchase orders.
Effective order management, including order receipt, acknowledgment, and change requests, collaborating with internal stakeholders to prioritise/solve any related issues, and communicating with the customer as appropriate.
Prioritising workload to meet deadlines.
Identify priority projects with the project manager and contribute to process enhancement (automation), simplifying processes.
Bringing solutions: demonstrating initiative in resolving issues, gaining in efficiency
Support the business on specific projects as required.
Maintain, manage, and follow up on quality/issues log from inception to resolution.
You will Excite us if you have:
Bachelor degree with minimum 5 years expereince in Customer Support, Customer Service, Order Management environment, preferrably in IT industry.
Fluent in Japanese and high level of English skill is required.
Excellent communication, negotiation, presentation, and facilitation skills
Excellent attention to detail, time management and organizational skills
Ability to collaborate across virtual functions/teams.
Ability to prioritise workload to meet challenging deadlines.
Ability to perform a wide variety of task, multitask efficiently and work under pressure.
Enjoy working a part of team to deliver results, to learn and to share knowledge.
Proficiency in the use Microsoft tools – especially Excel and Outlook.
Prior knowledge in SAP, Business Objectives and CRM dynamics is advantageous
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Why CommScope:
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next…..come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at [email protected]. You can also learn more about CommScope’s accommodation process and EEO policy at https://jobs.commscope.com/eeo
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