Job Overview 综述

It’s an experienced role and mainly responsible for logistics activities coordination and 3P service provider management, Logistics Cost dispute, Customer Complaints investigation, project management, etc.

Responsibilities 职责

  • Logistics coordination
    • Shipment fulfillment- Ensure truck booking, loading, in-transit tracking, unloading for outbound shipments in timely manner as well as work out solution in case of any issue.
    • Execute SAP transactions (Goods Issue/Receipt, Delivery Note, etc) and manage EDI interfaces promptly to maintain data accuracy.
    • Reconcile 3P WH inventory to ensure 100% inventory accuracy on monthly basis.

  • Import coordination
    • In-transit shipments management: Monitor and track real-time status of inbound shipments to ensure visibility and proactive exception handling.
    • Customs clearance & Drayage: Oversee import declarations in compliance and efficiency. Coordinate inland transportation (drayage) to guarantee on-time delivery from port to warehouse/depot.
    • SAP Management: Accurately execute SAP transactions (e.g., ETA updates), ensuring data integrity between physical flow and system records.
    • Maximize the utilization of import trucking resources and make risk mitigation plan to minimize extra cost.
    • Drive cross-functional process alignment projects, like harmonizing import ops process into one EM, etc.
  • Verify logistics cost and dispute with 3P service providers, posting into SAP, and submit tax invoices to Accounts Payable (AP) in a timely manner. In case of any overdue, requiring work with internal stakeholders to arrange urgent payment.
  • Work with internal and external parties to drive solution work-out for Quality Notification process to ensure prompt resolution of customer complaints. Close 100% of QNs within 30 days.
  • Regular connection and effectively manage 3P service providers to ensure they the standard operation process is followed and achieve excellent KPI (on-time delivery, no 2PM, etc).
  • Work with internal and external parties to drive solution work-out in case of any resource constraint.
  • Ensure full compliance with all relevant regulatory requirements/law and regulation and adherence to SOX Compliance requirements.
  • Identify and escalate potential risk/critical issues impacting on-time delivery, finances, customer satisfaction, compliance, or safety to leader immediately.
  • Lead/Support projects and optimize processes, with a strong aptitude for partnering with stakeholders to drive cross-functional process alignment.
  • Work with internal and external parties to work out logistics solutions as per business strategy or customer special requirement.
  • Support other activities as per business strategy.
  • Qualifications 要求

    • English & Japanese speaker.
    • Customer focused mindset.
    • Decision making & Driven for results.
    • Being flexible and adaptable to change.
    • Communication & Collaboration.
    • Ownership and team player.
    • Logistics /International Trading knowledge.
    • 3P service providers management experience.
    • Data Analytical skills.
    • SAP knowledge (preferred).

    Specialist, Logistics Operations

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