IT Support and Operations Specialist

Appealing points:

• Comprehensive End-User IT Support Role – Manage and support desktops, laptops, Microsoft 365, collaboration tools, and enterprise IT infrastructure to ensure seamless business operations.
• Hands-On Technical & Problem-Solving Experience – Work on incident management, root cause analysis, endpoint security, network troubleshooting, and IT service improvements in a dynamic environment.
• Global & Manufacturing IT Exposure – Collaborate with global IT teams, vendors, and plant stakeholders while supporting factory and manufacturing operations with minimal business disruption.

Annual Salary: 5 million yen and above

Job Responsibilities:

End User Computing (EUC) Support:

• Manage and support desktops, laptops, mobile devices, and peripheral equipment.
• Ensure smooth functioning of collaboration tools such as Microsoft Teams and Office 365.
• Perform system imaging, device provisioning, and user support activities.

Field / Desk-side Support:

• Provide on-site technical support for hardware and software issues.
• Troubleshoot desktops, laptops, printers, and network connectivity issues.
• Coordinate with vendors for hardware replacement and repairs.

Incident & Problem Management:

• Act as an escalation point for high-priority or complex incidents.
• Perform root cause analysis (RCA) and implement preventive measures.

Change Management:

• Support IT change implementation with proper approvals and risk control.

Compliance & Security:

• Ensure adherence to IT security policies and audit requirements.
• Maintain endpoint security and compliance standards.

Documentation & Asset Management:

• Maintain SOPs, knowledge articles, and troubleshooting guides.
• Track IT assets and manage lifecycle processes effectively.

Collaboration:

• Work closely with global IT teams, vendors, and plant stakeholders.
• Align IT services with business and operational requirements.
• Ensure minimal disruption to business during changes.

Job Qualification:

• End User Computing (EUC), Service Desk & Field Support Operations
• End User Computing (EUC) Support (L2/L3)
• Field / Desk-side Support
• Desktop & Laptop Troubleshooting
• Microsoft 365 (O365, Teams, Outlook)
• Active Directory / Azure AD
• ITSM Tools (Ivanti)
• Windows OS (10/11), Basic macOS
• Network Fundamentals (LAN, WAN, Wi-Fi, VPN)
• Server & Storage Basics
• Hardware & Peripheral Support (Printers, Scanners)
• Incident, Problem & Change Management (ITIL)
• Asset & Configuration Management
• Endpoint Security & Compliance
• Remote Support Tools (SCCM, Intune, TeamViewer)
• Factory / Manufacturing IT Support

Languages : Business level Japanese and Business level English

Company Description:

This company is a leading foreign-affiliated solutions and services provider in the information, communications, and technology (ICT) industry. With more than 130,000 employees in 90 countries, they provide innovative IT solutions to nearly 1000 global customers, including Fortune 500 companies.

. Skillset Required: End User Computing (EUC) Support, Service Desk & Field Support Operations, End User Computing (EUC) Support (L2/L3), Field / Desk-side Support, Desktop & Laptop Troubleshooting, Microsoft 365 (O365, Teams, Outlook), Active Directory, Azure AD, ITSM Tools (Ivanti), Windows OS (10/11), Basic macOS, Network Fundamentals (LAN, WAN, Wi-Fi, VPN), Server & Storage Basics, Hardware & Peripheral Support (Printers, Scanners), Incident Management, Problem Management, Change Management (ITIL), Asset & Configuration Management, Endpoint Security & Compliance, Remote Support Tools (SCCM, Intune, TeamViewer), Factory / Manufacturing IT Support, Root Cause Analysis, Incident Management, Vendor Coordination, Documentation, Collaboration, IT Security Policies, Audit Requirements, IT Service Improvements, Network Troubleshooting, Device Provisioning, System Imaging