Do you enjoy a role in management?
Are you interested in helping to shape a new solution in Japan
About our Team
Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and supports a more personalized and localized healthcare experience. All for the benefit of every patient.
About the Role
This position would lead the APAC-Japan Account Support team while working closely with our APAC and Global teams.
This would manage the team’s responsible for the contracting, account support process excellence and follow-up activities.
The daily activities apply to both new, transactional and renewal sales, and the contracting / ordering management process.
Responsibilities
- Managing day-to-day operations and managing all local needs of Sales Contracting and Account Support pertaining to APAC-Japan
- Ensuring all APAC-Japan business (new business and renewals) are processed and invoiced on time according to the yearly defined targets
- Hiring, retain, motivate and develop employees with appropriate skills and service orientation to achieve agreed business goals
- Managing the day-to-day operation of a team located in APAC-Japan
- Implementing an Account Support strategy and the short and long-term objectives of key stakeholders across various business functions
- Establishing and implementing strategic plans to scale both Account Support and system process capabilities to meet future volume growth
Requirements
- Maintain a Bachelors or equivalent and 5 - 8 yrs. experience (1-2 in either people management, supervisory or team lead.)
- Display Business level English and Fluent Japanese
- Display prior experience with Microsoft Office products, including Excel and related reporting functionalities
- Display prior experience in ERP tools such as Oracle, SAP, Salesforce.com or Siebel CRM, CPQ and CLM components of Salesforce.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Flexible Benefit Plan: Access discounts on various products and services.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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