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About the Company
Our client is building an AI-powered voice platform that enables businesses to deliver intelligent, real-time voice experiences at scale. Operating at the intersection of artificial intelligence, telephony, and cloud infrastructure, the company is growing rapidly and looking for technical problem-solvers who thrive in fast-paced startup environments.
- Location: Remote (Beijing, Seoul, Tokyo)
- Employment Type: Full-time (Independent Contractor)
- Level: Mid-Level
- Compensation: $40,000–$85,000 USD
About the Role
As a Technical Customer Support Specialist, you'll serve as the technical bridge between customers and engineering, resolving complex platform issues across APIs, integrations, and telephony systems. You'll troubleshoot production challenges, communicate technical findings clearly, and help customers successfully deploy AI-powered voice solutions.
This role is ideal for someone who enjoys solving challenging technical problems while working directly with customers in a fast-moving startup environment.
What You'll Do
- Troubleshoot complex issues across APIs, integrations, and the AI voice platform
- Investigate and resolve telephony-related issues involving SIP, Twilio, VoIP, AI integrations, and related technologies
- Translate technical findings into clear, customer-friendly explanations
- Collaborate closely with Engineering and Product teams to resolve production issues
- Prioritize and manage multiple support cases in a fast-paced environment
- Document solutions and contribute to the internal knowledge base
- Deliver an exceptional customer support experience while maintaining high customer satisfaction
What We're Looking For
- 2–3 years of experience in Technical Customer Support within SaaS or high-growth technology companies
- Strong technical troubleshooting and analytical problem-solving skills
- Experience supporting APIs, integrations, and cloud-based platforms
- Experience troubleshooting telephony technologies such as SIP, Twilio, VoIP, or AI voice integrations
- Ability to learn quickly and work independently with minimal guidance
- Excellent written and verbal communication skills
- Passion for AI, voice technologies, and emerging software platforms
- Fluent Mandarin is a strong advantage
What We Offer
- Competitive contractor compensation ($40,000–$85,000 USD)
- Fully remote work environment across Beijing, Seoul, Tokyo
- Opportunity to work with cutting-edge AI voice technology
- Fast-paced, collaborative startup culture
- High ownership and direct impact on customer success
- Exposure to modern AI, cloud, and telephony technologies
If you're passionate about solving complex technical challenges and helping customers succeed with AI-powered technology, we'd love to hear from you...
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