Technical Operations Manager, Third Party Data Centers (Japanese, English)

Minimum qualifications:

• Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience.
• 9 years of experience in operations management and facilities management.
• Experience in critical facility operation management.
• Ability to communicate in Japanese and English fluently to interact with internal and external stakeholders.

Preferred qualifications:

• Experience in working with data center environments, including building and operating infrastructure.
• Experience with initiating and executing initiatives in a global environment.
• Ability to perform operational assessment and risk analysis of third-party sites.
• Ability to forecast resource requirements.
• Excellent problem-solving skills.

About the job

The Third-Party Data Center Operations team provides technical due diligence for site selection, sustains and improves the quality of vendor operated data centers, and mitigates and resolves conflict for critical work risk.

In this role, you will be deeply involved in nearly every aspect of colocation operations of our electrical, cooling, and IT infrastructure. You will partner with the Google Data Center Engineering team, hardware operations, network infrastructure and third-party data center vendors and operators with a focus on operability, maintainability and reliability. You will represent the operations organization, and will be responsible to ensure operability, maintainability and reliability are critical criteria for Google assets.

Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible.

Responsibilities

• Oversee technical and team leads through the successful completion of required maintenance, troubleshooting, and repair tasks to maintain equipment to our global standard.
• Keep stakeholders informed about current work and are able to discuss strategic decisions and directions with them.
• Provide technical expertise during incidents, and coordinate the planning of critical activities.
• Respond to critical events and alarms in accordance with contractual obligations.
• Support the risk management program by escalating findings to ensure business awareness and provide prompt mitigation strategies.