Technical Program Manager II, Data Center Incidents and Availability

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in program or project management.
• Experience with data center power and cooling infrastructure.
• Experience in Root Cause Analysis (RCA).
• Ability to travel up to 30% of the time as required.

Preferred qualifications:

• Bachelor's degree in Mechanical or Electrical Engineering.
• 2 years of experience managing cross-functional or cross-team projects.
• Experience in data center operations or similar mission critical experience.
• Public speaking skills and enthusiasm for teaching/leading multi-day training events.

About the job

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.
Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs.

In this role, you will ensure the Data Center Operations teams have the tools, processes, templates and training required to effectively prevent, detect, escalate, manage, and mitigate incidents. You will require close collaboration with site reliability engineers and global server operations in order to ensure that data center operations related incidents are mitigated.

Success in this role requires a breadth of data center infrastructure knowledge, experience with operational procedures, policies, business continuity plans, and electrical and mechanical maintenance activities. Additionally, this role will require close collaboration with facility managers, plant engineers, and facilities technicians.

The Data Center team designs and operates some of the most sophisticated electrical and HVAC systems in the world. We are an upbeat, creative, team-oriented group of engineers committed to building and operating powerful data centers.

Responsibilities

• Own the end-to-end incident management process, from real-time response and investigation to the execution of scalable root cause analysis findings and corrective actions.
• Participate in on-call rotation supporting critical incident response.
• Liaise with regional counterparts, as well as the program owners on the Data Center Incidents and Availability team to ensure global collaboration.
• Liaise between Data Center campus members, Tech Incident Response Team (Tech-IRT), network security, and the crisis management groups to ensure incidents are effectively communicated and understood by all stakeholders.