Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. About The Role: Join a dynamic team of Professional Services
Introduction The sector of Customer Support (CS) is responsible for the maintenance, repair and continuous improvement of ASML systems at customer locations, as well as transferring. Job Mission The mission of the DUV Field Service Engineer(FSE), All
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Cybereasons mission is to ‘protect it all’ – delivering unparalleled prevention, detection, investigation, and response for all endpoints: workstations, laptops, mobile devices and more. Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting
プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス(Managed Device Service - MDS) ・プリンター関連のマネージドサービス(Managed Print Service - MPS) マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
About this role Your team Were seeking a talented individual to join Aladdin Client Transformation team in Asia Pacific, as implementation consultant. As part of the BlackRock family, eFront is experiencing exciting growth and development. Our
About Liferay Liferay is a uniquely profitable B2B enterprise software company with 1,200+ fiery-eyed employees all across Europe, the Americas, the Middle East, Asia, and Africa. As a renowned provider of enterprise open source technologies, we
Predicate Logic is looking for a motivated DCGS Training Subject Matter Expert to join our team at Camp Courtney Okinawa, Japan to assist government customers with the development and implementation of new equipment training for the
The successful candidate will play a critical role in our Information Security Management System project and compliance activities across the organization Responsibilities Contribute to the ISO27001 certification project and compliance activity across the organization by implementing technical
Senior Build & Release Engineer Do you enjoy being part of a successful team? Do you enjoy being part of a team that ensures the highest quality? Join our Oilfield Services and Equipment Digital Team! Our
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks
Cloud Technical Lead (Non-managerial) (Japanese Fluency is a Must) What We Do: At SAS were the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our
Channel GreenLake Sales Specialist This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the
Control Valve Design Engineer Do you enjoy being part of a team that keeps our energy business moving? Are you passionate about building relationships and ensuring customer success? Join our Baker Hughes Valves Team! Our Industrial
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to
Senior Site Reliability Engineer-AWS Are you an Engineer looking for an interesting and inspiring opportunity? Are you passionate about being part of a successful team? Join the Team Baker Hughes has a new opportunity for Senior
JOB SUMMARY Position assists the Sales Managers in the planning of groups and/or events and driving the implementation of the brand service strategy and brand initiatives. Works to meet customer needs at groups and events to