Technical Consultant OneSource tax solution clients in Japan report various technical and non-technical issues, which requires successful resolution in a timely manner, minimizing/avoiding customer impact. This particular role focus on technical issues mainly, taking lead in
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス（Managed Device Service - MDS） ・プリンター関連のマネージドサービス（Managed Print Service - MPS） マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM
Job Description: Business Overview Payment systems using credit cards, e-money, the Web, and apps are no longer inseparable from our lives. Rakuten Card has been the industrys top class with more than 25 million members, the
Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. COTY is the global leader in fragrance and number three in color cosmetics.
Job Details: Job Description: This is a commission based technical specialist position within Intels SMG (Sales & Marketing Group) in APJ . With technical expertise, the 5G solution specialist is responsible for influencing and enabling end
Johnson & Johnson is recruiting for a TS ASPAC SD/Logistics J&J internal consultant leader in Japan to be the technical lead for the upcoming SAP S/4 Hana Transformation initiative from 2023. This Supply Chain Digitalization program
About the job The Red Hat Open Innovation Labs team is looking for an Engagement Lead to join us in Tokyo, Japan. In this role, you will use a variety of modern application development practices, along
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering
Company Description Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering
Job Description Job Purpose: Act as an Oracle DBA Support and implement corporate database activities / solutions Principal Accountabilities: Manage databases through multiple product lifecycle environments, from development to mission-critical production systems Configure and maintain database
Company Description SoC products for automotive applications are key components for realizing the electronic and high-functionalization of automobiles, as represented by the CASE. In addition to the need for higher speed and lower power consumption of
Company Description SoC products for automotive applications are key components for realizing the electronic and high-functionalization of automobiles, as represented by the CASE. In addition to the need for higher speed and lower power consumption of
Company Description Automotive SoC products are key components for realizing the computerization and high functionality of automobiles, as represented by CASE. In addition to the need for higher speed and lower power consumption in the basic
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
JD in Japanese follows. 英文の後に和文JDをご覧いただけます。 Introduction Circulate all forms of value to unleash the potential in all people What can I do to help society thrive with the finite resources we have? The Mercari marketplace app
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for
