プログラムマネージャー/ Program Manager Description - 事業内容 ・PC関連のマネージドサービス（Managed Device Service - MDS） ・プリンター関連のマネージドサービス（Managed Print Service - MPS） マネージドサービス導入時のプロジェクト管理 ・案件受注後、案件詳細を担当営業より引継ぎ、導入プロジェクトを開始する。 ・マネージドサービスの契約内容を把握し、顧客への説明および導入プロジェクト管理を行う。 ・適切なスケジュールを策定し、顧客と合意のうえ、あらかじめ定められたコストで、導入プロジェクトを遂行する。 ・都度進捗を管理し、顧客への報告、および遅延が発生した場合のリカバリアクションを行う。 ・顧客への報告およびプロジェクト遂行に伴い必要となる資料を作成する。 ・社内関係部署と連携し、必要なサービスを適したタイミングで顧客に提供する。 ・導入完了後、速やかに各種システムへの登録を行い、サービス開始の手続きを行う。 ・契約内容に従い、管理者もしくはユーザー向けトレーニングを実施する。 ・問題発生時には問題管理を開始し、SPOCとなり関連部署の支援のもと問題解決を行う。 必要に応じて、海外の製品部門や保守部門にエスカレーションを実施する。 ・すべてのアクションが完了したのち、保守対応はコールセンターに引き継ぎ、顧客窓口をカスタマーサクセスマネージャーに引き継ぐ。 グローバルインバウンド案件の対応 ・グローバルインバウンド案件の場合、日本国内の導入プロジェクト担当として、社内および顧客の国内外の担当者と各種調整を行う。 ・導入時の各種設定、およびシステム登録を、海外の担当者が実施する場合は、適切な連携を行う。 案件拡大機会の創出 ・導入プロジェクト遂行中に、案件拡大の機会が生じた場合、顧客とのコミュニケーションにより要求事項を的確に把握する。 ・その後、担当営業もしくはカスタマーサクセスマネージャーと連携し、タイムリーに適切な提案を行う。 必要なスキル ・PM
Job Description: Business Overview With over 15 million accounts, Rakuten Bank is the largest internet bank in Japan. Department Overview As a member of the system division, you will have the opportunity to be involved in
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■ 職務内容 / Job Description SFCEの一員として将来の重要な戦略と方向性の決定並びにアストラゼネカジャパンの営業組織を含むプロモーション実施体制決定をサポートします 事業部長、Marketingや営業部門等のステークホルダーに対し各種分析や戦略を提案並びに効果的な情報やツールを提供ることにより、ブランド価値最大化、販売目標達成に貢献します 主な役割としては、以下のようなものがあります： - 営業組織を含むコマーシャルモデル設計 - Segmentation & Targeting - KPI目標値設定とモニタリング - 営業賞与プランの設計並びに賞与支払の計算 - AIを活用したChannel-mixのプロモーション活動プランの作成 - 営業テリトリーデザイン - シニアリーダーへの提案と結論に至るまでのプレゼンテーション/ファシリテーション - 各製品のクロスファンクションチームに、SFCE代表として参加 - 営業マネージャー/営業推進部との協業による営業計画推進のサポート As a member of the SFCE Department, you
