JOB SUMMARY Must have Japanese citizenship or Eligible work in Japan permit holder Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff,
POSITION SUMMARY Must have Japanese citizenship or Eligible work in Japan permit holder Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours
POSITION SUMMARY Must have Japanese citizenship or Eligible work in Japan permit holder Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest
POSITION SUMMARY 日本語スキル必須 / Japanese language skill is a must. ホテルのアメニティ、サービス、営業時間、近隣の観光地やアクティビティに関する案内や情報をゲストに提供する。ゲストのチェックイン／チェックアウト、客室予約、リクエスト、変更、キャンセルをすべて整理、確認、処理する。ゲストの電話、リクエスト、問題を解決するために、必要に応じて適切な個人または部署（例：ベルパーソン、フロントデスク、ハウスキーピング、エンジニアリング、セキュリティ/ロスプリベンション）に連絡する。ゲストをフォローアップし、リクエストや問題に対する解決策が満足のいくものであったかを確認する。正確、完全、かつ読みやすいメッセージの受信、記録、および伝言を行う。ユニークなニーズを持つゲストからの特別なリクエストに対応する。VIPの到着を指定された担当者に伝え、エスコートとアメニティの手配を行う。アメニティとゲストのユニークなニーズを通じて、ゲストにパーソナルな経験を提供する。 会社の方針と手続きに従う、事故、怪我、危険な作業状況をマネージャーに報告する、制服と身だしなみが清潔でプロフェッショナルであることを確認する、機密情報の秘密を守り、会社の資産を保護する。会社の基準に従ってすべてのゲストを歓迎し、承認する。ゲストのサービスニーズを予測し、それに応える。明確でプロフェッショナルな言葉遣いで他者と会話し、適切なエチケットで電話応対をする。他者との良好な関係を築き、維持する。品質保証に関する期待や基準を遵守する。組織の効率性、生産性、品質、安全性、コスト削減を向上させるための新しいアイデア、技術、またはプロセスを特定し、推奨する。長時間または全勤務時間において、立ったり、座ったり、歩いたりする。10ポンド以下の重量の物体を補助なしで移動、持ち上げ、運び、押し、引き、置く。その他、要求された合理的な職務を遂行する。 Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match
POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to
POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any
POSITION SUMMARY Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest
POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the
POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to
POSITION SUMMARY Must have Japanese citizenship or Eligible work in Japan permit holder Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a
POSITION SUMMARY Must have Japanese citizenship or Eligible work in Japan permit holder Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other
JOB SUMMARY Manages the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency
POSITION SUMMARY Must have Japanese citizenship or Eligible work in Japan permit holder Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. Position works with employees
POSITION SUMMARY Must have Japanese citizenship or Eligible work in Japan permit holder Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest
JOB SUMMARY Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food
POSITION SUMMARY Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including
JOB SUMMARY Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all
