About the Team The GTM Partnerships team is responsible for building a global, best in class, partner ecosystem that makes our customers successful, supports the companys mission of reaching AGI, and impacts the revenue growth of
Purpose of the role The Engineer plays a role in the implementation, and continuous improvement of client-facing technology solutions within the TFS environment. The role ensures high availability, security, and performance of kiosk platforms, endpoint infrastructure,
Appealing Points: Support critical pharmaceutical manufacturing applications, ensuring stable system operations through incident management, troubleshooting, and user support. Gain exposure to regulated IT environments, working with industry practices such as GMP, CAPA, CSV/CSA, ITIL, and SLA management.
Appealing Points: Deep Japanese P&C Insurance Expertise: Apply specialized knowledge of Japanese non-life insurance processes to define accurate business requirements and identify gaps, inconsistencies, and real-world business needs. Drive Guidewire Business Analysis: Translate business requirements into
Appealing Points: Be the first point of contact for clients, delivering professional IT support through phone and chat while building strong customer relationships. Develop your technical support expertise, working with ServiceNow, ticket management, troubleshooting, Windows systems, and
Work ScheduleRotational days/weekends Environmental ConditionsOffice Job Description 職務概要（Position Summary） Support Analyst／Technical Support Specialist II は、Technical Support Team の一員として、Thermo Fisher Scientific の Digital Science and Automation Solutions（DSAS）部門が提供する製品について、お客様に対し24時間365日の高品質なテクニカルサポートを提供する役割を担います。 このポジションでは、サポート案件に対して目標対応時間内に迅速に対応するとともに、ヘルプデスクサービスの継続的な改善活動へ積極的に参加することで、高い品質基準を維持することが求められます。 また、週末勤務および、顧客サポートやトレーニングのために最大25％程度の出張に対応できることが必要です。 主な職務内容（Key Responsibilities） 優れた分析力および問題解決能力を有し、Thermo Fisher ScientificのDigital Science and Automation
