Overview Windows の根本部分を理解し、複雑な技術課題を AI を活用しながら解き明かす仕事に挑戦しませんか。 Microsoft Customer Service & Support の Technical Support Engineer は、単に既知の解決策を案内する役割ではありません。お客様のシステムで発生する複雑な問題に対して、ログ、メモリダンプ、トレース、ソースコードや公開情報などを活用し、仮説を立て、検証を重ねながら根本原因と最適な解決策を導き出すエンジニアリングロールです。 Windows OS、デバイス、展開、更新、パフォーマンス、仮想デスクトップなどの幅広い技術に向き合い、必要に応じて国内外のエンジニアや Microsoft の製品開発チームと連携します。そこで得られた知見は、一件のお客様対応にとどまらず、製品改善、ナレッジ、診断ツール、自動化へと還元されます。 私たちは、AI をエンジニアの専門性を拡張する重要な手段と捉えています。AI を活用した情報整理、調査支援、ログ分析、スクリプト作成、ナレッジ生成などを進める一方で、出力を鵜呑みにせず、技術的な正確性、セキュリティ、プライバシー、Responsible AI の観点から検証できる判断力を重視します。 Windows の経験がすべて揃っている必要はありません。未知の技術を楽しみ、自ら学び、試し、周囲と知識を共有しながら成長できる方を歓迎します。 このポジションで得られる経験 Windows のアーキテクチャや内部動作に関する深い知識 ログ、イベント、トレース、メモリダンプなどを用いた体系的なトラブルシューティング 大規模かつミッションクリティカルな環境における実践的な問題解決 Microsoft の国内外のエンジニアおよび製品開発チームとの協業 AI、スクリプティング、自動化を活用したエンジニアリングプロセスの改善 技術文書、ナレッジ、ツールを通じて、個人の知見を組織の能力に変える経験 技術スペシャリスト、エスカレーションエンジニア、テクニカルリード、マネージャーなどへの多様なキャリアパス Responsibilities 複雑な技術課題の解決 お客様のビジネスへの影響と技術的な事象を正確に把握し、問題解決まで一貫してオーナーシップを持ちます。 仮説の設定、データ収集、再現環境の構築、実験、ログやダンプの解析を通じて、根本原因を特定します。
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless,
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS Provides optimal customer experience, exhibiting Mouser values to each customer. Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way. The role and team: As a Technology Support
Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and
Company:Qualcomm CDMA Technologies, Y.K. Job Area:Engineering Group, Engineering Group Systems Engineering General Summary: Job Description We are building the next generation of intelligent robots that operate safely and reliably in the real world. As Staff manager/Sr
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The Oldest Fine Leather Goods House in the World Founded in 1829, Delvaux is a truly Belgian brand. In fact, it was even born before the Kingdom of Belgium, which was only established one year later,
Role Overview The Project Manager will lead the end-to-end delivery of complex technology programmes and projects, ensuring achievement of agreed scope, schedule, budget, quality, and business outcomes. The role requires strong programme delivery, stakeholder management, planning,
Job Description Description Overview: We are looking for a bilingual Service Desk Shift Leader for our Japan-based L1 Service Desk operating within a global delivery model. The Shift Leader is accountable for people leadership, operational control,
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are
General Information Job Advert Title: Pharmacovigilance Scientist Location: Nihonbashi, Tokyo Division: Regulatory Affairs and Pharmacovigilance Employment Class: Permanent Description 【About Astellas】 Astellas is a global life sciences company committed to turning innovative science into VALUE for
Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and
Make an impact at NTT Global Data Centers Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than
Job Description Description Overview: We are looking for a bilingual Service Desk Shift Leader for our Japan-based L1 Service Desk operating within a global delivery model. The Shift Leader is accountable for people leadership, operational control,
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired bya collaborative community of colleagues around the world, and where
Appealing Points: Opportunity to work in a global IT support environment (Japan, Poland, China) utilizing native-level Japanese and business-level English Comprehensive onboarding training and knowledge base support enable continuous learning and skill development Hands-on experience with
Appealing Points: Opportunity to work in a global IT support environment (Japan, Poland, China) utilizing native-level Japanese and business-level English Comprehensive onboarding training and knowledge base support enable continuous learning and skill development Hands-on experience with