JOB SUMMARY Department Head to a Room Reservation Department. Assists with the soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Room Reservation Assistant Manager, Supervisor and Agents. Actively up-sells each business opportunity
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies
The Peninsula Hotels, a division of The Hongkong and Shanghai Hotels Limited, operates twelve world-class luxury hotels across Asia, Europe, and the USA. Known for legendary hospitality, we offera guest experience that blends elegance with modernity.
POSITION SUMMARY Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure