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Appealing Points: Lead Complex Projects End-to-End: Drive medium to large-scale projects from planning and scoping through full-life-cycle implementation, while managing timelines, resources, quality, and scope. Drive Strategic & Customer-Centric Delivery: Combine strong business analysis, strategic thinking, and
Appealing Points: Lead the Japan-based L1 Service Desk team within a global delivery model, with responsibility for people leadership and overall service performance. Drive service quality, operational control, client communication, compliance, risk management, and continuous improvement.
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