Position:Customer Support Manager II Job Description: 主な職務内容 1. オペレーション・顧客サービス管理 受注処理全体を管理・監督し、受注登録、出荷状況、納品、請求、バックログ管理が正確かつ適切に行われるよう管理する 社内向けの売上レポートを作成・提供する 注文状況に関する問い合わせに対応し、顧客注文に関する問題を解決する 顧客維持管理（CRM）全般を担当し、顧客課題の解決や顧客接点戦略の策定・実行に参画する RMA（返品承認）プロセスを管理し、返品・交換・修理対応が迅速かつ正確に行われるよう監督する 顧客サービスに関する問題の解決を推進する 2. エスカレーション案件・業務改善対応 サプライヤー対応、契約レビュー、新規プログラム導入などのエスカレーション案件を解決する 顧客向け特別サービスや新規プログラムに関する業務プロセスの設計・構築・運用を行う 市場調査を実施し、標準価格のない製品について適正利益を確保するための価格設定を管理する 3. チームマネジメント 組織の効率的な運営のため、人材の採用・育成・評価を行う メンバーの教育、トレーニング、キャリア開発を支援する チームメンバーの業務進捗や成果をモニタリングし、レビューを実施する パフォーマンス管理や評価、昇給提案などの人事管理を行う 4. 見積・受注管理 顧客ごとの戦略や見積プロセスに沿って、見積作成・価格提示・受注管理業務を統括する場合がある 職務レベル（Job Complexity） 専門職社員やスーパーバイザーを管理する、または大規模かつ複雑な業務運営チームを統括する 自部門・機能におけるチームの成果および業績に責任を持つ リソースや業務上の課題に対応するため、部門計画や優先順位を調整する 方針・手順・事業計画に基づいて意思決定を行い、上位マネージャーから必要な指導を受ける 社員、同僚、顧客に対して専門的な指導・助言を提供する 小規模チームの成果に責任を持つ 限定的なマネジメント権限を有し、目標設定、評価実施、昇給提案などを行う チームの運営基準を策定し、必要な業務手順が遵守されるよう管理する
Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil
SummaryLead the team that makes every Apple Store Online customer interaction exceptional. As a Support Functional Lead for Retail Customer Care (RCC), youll inspire and develop high-performing teams who are passionate about Apple and dedicated to delivering outstanding service.
SummaryImagine what you could do here! At Apple, new insights have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and theres no telling what can be
Your Key Responsibilities Lead Technical Acquisition: Promote BD Controls produtcs and drive technical acquisition efforts for electronic components in BD Controls products as local engineering quote lead, focusing on collaboration with Japanese Original Equipment Manufacturers (JOEM).
Location(s) Yokohama, Kanagawa Company Molex Career Field Marketing Job Number 188686 Your Job As a Development Product Manager, you will own the end‑to‑end execution of new product development (NPD) programs, ensuring products are delivered on time, at
Req ID: 378033 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are
Company Description At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around
Career Area:Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do – but also about each other.
KEY RESPONSIBILITIES • Execute sourcing and procurement activities for raw and packaging materials in Japan in line with global and regional Procurement Portfolio strategies. • Work with the Procurement Portfolio team by providing Japan market, supplier,
SummaryApple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together
SummaryApple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together
At Pepperl+Fuchs, we combine a strong commitment to innovation with a deep respect for the traditions that have shaped our success. From renewable energy and automotive production to water treatment plants and chemical systems, our advanced
We are seeking a highly motivated Sales & Business Development Executive to support our sales efforts in Japan. The ideal candidate will be a team player with strong sales skills, excellent market analysis capabilities, and a strategic
Join our Team Your Profile We are looking for a contract-focused professional with strong business understanding, regional collaboration capability, and the potential to grow into a broader commercial leadership role. The ideal candidate is structured, proactive,
We are seeking a proactive and responsible Sales professional with strong analytical capabilities and a high sense of ownership. The ideal candidate demonstrates excellent coordination, communication, and problem-solving skills, while effectively building customer intimacy and leading cross-functional
Whats the role? In this role you will take end to end responsibility for the regional strategy and tactics related to the designated HERE product portfolio in Japan. You will utilize in-depth market knowledge to drive
Location(s) Yokohama, Kanagawa Company Molex Career Field Project Management Job Number 185593 Your Job Sr. Project Engineer Our Team The Power and Signal business unit is responsible for the WTB/WTW that will bring sustainable growth to
Position:Trade Compliance Coordinator I Job Description: ● This position ensures compliance with applicable regional, local, and U.S. export and import control laws and regulations concerning the movement of goods and services across borders, in order to
Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore