役割と責任 【募集職種】 ショップ・カフェスタッフ （Commercial Host） GRADE : F DEPARTMENT & LOCATION : LEGOLAND Discovery Centre – Commercial REPORTS : Commercial Manager JOB SCOPE 常に質の高い、礼儀正しく、効率的で親切なサービスをゲストに提供すること。 安全衛生を最優先とし、アトラクションでの思い出に残る体験をお客様に提供すること。売上を最大化し、現金を正確に管理し、清潔さとマーチャンダイジングを最大化すること。 KEY OBJECTIVES - ミステリービジットの基準を順守し、またKPIの結果をベンチマークとして活用し、優れたカスタマーサービスをすべてのゲストに提供すること。 - アトラクションに関する最新のレゴ製品知識を持ち、ゲストをサポートすること。 - レゴ製品を積極的に宣伝し、ゲストにレゴの楽しさを伝えること。 - 全ての金銭が正確に管理されているか、常時正しいティル操作手順に従っているか確認する。 - 全てのお客様へレシートを発行する。
HOTEL DESCRIPTION Kagoshima is the southwestern prefecture of the Kyushu Island. Major economic pillars of the prefecture include agricultural and food, electronic and automotive-related industries. The Hotel will be part of a mixed-use development that comprises
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• Must have the legal right to work in Japan (Japanese citizenship or a valid work visa/work authorization). • Business-level proficiency in Japanese is required. POSITION SUMMARY Meet group coordinator/host(ess) prior to functions, make introductions, and ensure
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JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives
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役割と責任 【募集職種】 アトラクションスタッフ （Playmaker/Host） GRADE : F DEPARTMENT & LOCATION : LEGOLAND Discovery Centre – Operation REPORTS : Operation Manager JOB SCOPE すべてのゲストに、一貫性があり、プロアクティブかつプロフェッショナルな「遊び」を提供する 子どもたちとその親にとって、創造性や物語をインスパイアするような「遊び」の顔である 勤務中、最高のゲストサービスを提供するために「常にオン」の姿勢でいる MAIN RESPONSIBILITY ・高いレベルでHostの業務を遂行できる ・2～11歳の子どもたちを対象に、適切なシナリオを用いて「遊び」をリードする役割を担う。 ・親と交流し、子どもが作っているものに大人が参加することで、家族で遊ぶことを奨励する。 ・レゴを使った物語を創り出し、ファンタジーとイマジネーションを駆使して遊び心を刺激し、ゲストエクスペリエンスを向上させる。 ・レゴプロダクトに情熱を持ち、「遊び」を通して教える能力を示す。 ・Hostとしてワークショップをファシリテートする。 ・困難な状況を打開する能力も含め、カスタマーサービスに熱意と積極性、情熱を持って取り組む。 ・変化に前向きに対応し、進むべき道を理解し、お客様の目を通して担当分野のあらゆる側面を見ることができる。 ・小道具を使って遊んだり、素材の可能性を示したりすることで、子どもたちにインスピレーションを与える。 ・ゲストが手助けを必要としている場面とそうでない場面に適切に対応する。 ・新入社員（Host）のトレーニングを担当し、彼らの良い見本となる。 ・その他、適宜割り当てられる業務、プロジェクト等。 ABOUT
POSITION SUMMARY Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs,
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JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives
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