役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
役割: 主な職務内容 E コマース領域でのエクスペリエンス - ビジネス・アナリスト 大規模IT変革およびビジネス変革プログラムのビジネスアナリスト。顧客や弊社内の専門家とコンサルティングを行い、デジタルトランスフォーメーションやその他の業務・システム改善を提案する。ビジネス/機能要件定義と分析、確認、テストを中心に、ビジネスとITプロジェクトをエンドツーエンドでサポートする 主な職務内容: 要件収集、要件分析 ビジネスプロセス・モデリング ビジネス・プロセス・リエンジニアリング 仕様書作成、ソリューション文書レビュー、テスト計画など、本稼働まで 機能要件だけでなく、非機能要件も担当する可能性がある 画面レイアウトや、顧客体験設計のフィット感やギャップを確認することもある Role: Key job description Experience in e-commerce space - Business Analyst Business Analyst for large-scale IT transformation and business transformation programs. We
Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year.
About Us: Were on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our
This position requires English language ability. JD is available in English only. 本ポジションは日本語JDの用意がありません。 Introduction Circulate all forms of value to unleash the potential in all people What can I do to help society thrive with the finite resources
Looking for a skilled backendbackend engineer who is interested in FintechFintech Products. Can work with GolangGolang/C#/Java Client Details Growing FintechFintech company with very flexible working culture and International team. Description * Supporting product development and developing implementations
職務内容: プロジェクト概要: 日系大手証券会社のプロジェクトに参画いただきます 国内外株式や、先物取引に関するシステムの開発に携わります 職務内容詳細: 国内外株式や、先物取引に関するシステムの開発に必要となる技術全般に関して、開発チームをリード チームメンバーのコードレビュー クライアントとの折衝 チーム内でのコミュニケーション 課題発生時の問題解決 About the project: You will be working in a project for a Japanese securities company You will be involved in the development of systems related to
Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow
JD in Japanese follows. 英文の後に和文JDをご覧いただけます。 Introduction Circulate all forms of value to unleash the potential in all people What can I do to help society thrive with the finite resources we have? The Mercari marketplace app
Dedicated to re-defining how teams work together, this Pre-IPO company integrates all aspects of your workflow into a single platform. Recognized and utilized by well-known household brands in Retail, Automotive, Technology, and Entertainment, this start-up company
This is a growing financial technology company focus on payment service with millions of users. In addition, they provide several different kinds of products in the market with high potential growth. They have a very talented
Roles and Responsibilities: Collect AI related requirements from internal or external departments and provide the analysis Participate in the High-level design Data collection and cleaning. The data can be PCAPs, Alarms, KPI, CDR, CHR, Logs etc
About the job Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. We strive to make
We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace
This position requires English language ability. JD is available in English only. 本ポジションは日本語JDの用意がありません。 Introduction Circulate all forms of value to unleash the potential in all people What can I do to help society thrive with the finite resources
JD in Japanese follows. 英文の後に和文JDをご覧いただけます。 Introduction Our Mission Mercari is a Japan-based company with the mission of “create value in a global marketplace where anyone can buy & sell.” Having continuously worked toward this goal since
Roles and Responsibilities: Test voice assistant for digital home appliances Understanding the internal tools and product, training the new joiners and equipping them for the project, Training the experienced resources in new product enhancements and tools
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team
Roles and Responsibilities: To test voice assistant for digital home appliances Manual testing, bug reporting, Automation testing, Automation test case creation and maintenance Demonstrated ability to learn quickly and work both independently and as a team
