役割と責任: 電話、Eメール、チャットによるテクニカルサポートの対応、診断、解決、追跡 SLOで定義されたレスポンスと解決スピードを維持する 高い顧客満足度を維持し、90%のケースで品質基準に従うこと 既存のトラブルシューティングツールとテクニックを使用して、問い合わせ内容の根本原因を特定し、顧客向けの根本原因評価を提供する 内部分類クエリを実施し、問題のクラスと予防措置を文書化し、さらに遡って分析する 製品エンジニアリングチームへの問題報告、ドキュメント作成、手順書作成、複雑な製品バグに対する望ましい動作や再現手順書の作成、コードレベルでの解決策の提案、バグを解決に導くためのエンジニアのサポート。業務上必要なコミュニティ管理業務を行う アーキテクチャ設計に関する顧客固有の要件を含むケースを取り上げ、特定の製品（または製品機能のサブセット）に限定したソリューションを提供する プロジェクトのタイムラインを遵守し、リリースの成果物を作成する 設計/コードの問題のデバッグに参加し、根本原因を特定する Roles and responsibilities: Technical support response, diagnosis, resolution, and tracking via phone, email, and chat Maintain response and resolution speed defined by SLO Maintain high customer
Roles and Responsibilities: Good understanding and knowledge of Cloud and Cloud products Demonstrate the advantages and specialties of Cloud products, security and various services Candidate should be able to interpret the deck during the technical meetings
About the job The Red Hat Consulting Department is looking for a Senior Consultant for Telecom businesses to join us in Tokyo, Japan. In this role, you will provide technical leadership and architectural guidance to customers on
Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring
About the job The Red Hat Consulting team is looking for an Architect to join us in Tokyo, Japan. In this role, you will provide application modernization services. We utilize event storming and other frameworks for
Are you driven to design spaces that spark creativity and foster collaboration? CIC seeks a visionary Design Lead to join our team, transforming commercial interiors into dynamic, multi-purpose environments. With 4-5 years of experience, bring your innovative approach
Job Description *Hiring will be into all Renesas EMEA and APAC offices, either for hybrid work or remotely* In this role, you will be part of the AI & Cloud Engineering (ACE) Division and MLOps team.
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Company Description We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and
Introduction Edgecortix Inc. is seeking a Hardware Design Engineer with proven RTL/logic and ASIC design expertise. If you have a strong desire to build state-of-the-art digital chips and systems join us and lets reshape the future of AI.
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Job Description ・Working as part of Automotive SW Product Marketing/Management/Strategy team to coordinate and define the SW requirements for ADAS, Autonomous Driving, Infotainment SOCs and systems and record them in the appropriate MRD ・Driving Automotive SW
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Woven by Toyota is the mobility technology subsidiary of Toyota Motor Corporation. Our mission is to deliver safe, intelligent, human-centered mobility for all. Through our Arene mobility software platform, safety-first automated driving technology and Toyota Woven
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your
Tenstorrent is leading the industry on cutting-edge AI technology, revolutionizing performance expectations, ease of use, and cost efficiency. With AI redefining the computing paradigm, solutions must evolve to unify innovations in software models, compilers, platforms, networking,
A Micro Architect is a key role in semiconductor companies and computer architecture firms, responsible for designing the microarchitecture of computer processors and systems-on-chip (SoCs). The job description for this role typically includes the following responsibilities
A SoC Pre-Sil Verification Engineer with 9 to 15 years of experience is a senior-level position in semiconductor companies involved in the pre-silicon verification of System-on-Chip (SoC) designs. The job description for this role typically includes the
【業務概要】 ディーラーへの技術トレーニングや技術サポートを通じてBose professional製品の仕様化促進を図り、部署の目標達成を目指し活動していただきます。 【責任の範囲】 顧客(ディーラーやディーラー以外の音響エンジニア、コンサルタントなど)がBose製品を適切に使えるよう技術トレーニングを実施する。 顧客からの技術的な質問や相談(スピーカシステム設計・提案や調整)に適切に対応し、案件獲得に貢献する。 試聴会等における技術担当としてデモシステムのセットアップ、技術プレゼンテーションを行う。 プロセッサー等の特に技術サポートが重要な製品については、製品ごとの年間販売目標を技術サポート活動を通じて達成する。 技術的な内容の製品資料の作成。 【必須能力・経験】 電気、建築音響全般の基本知識 技術的な内容を分かりやすく伝える提案資料作成スキル セミナー実施やシステム提案のためのプレゼンテーション能力 OfficeやCAD、音響関連ソフトの基本スキル 音響関連の技術資料を読むための英文リーディング能力 Bose製品に限らず、業務用音響機器・システムに対する興味 顧客から技術者として信頼されるコミュニケーション能力 IT関連の基礎知識(ネットワーク・ハードウェア等) 【 あると望ましいスキル】 PhotoshopやIllustratorなどのグラフィックソフトウェアのスキル 音響シミュレーションソフトの使用経験 本社や他国のエンジニアとの技術的な内容情報交換のための英語力 建築音響または電気系の学士または修士であることが望ましい Company Overview: Bose Professional is a leader in the professional audio/video industry,
Introduction Circulate all forms of value to unleash the potential in all people What can I do to help society thrive with the finite resources we have? The Mercari marketplace app was born in 2013 out
