Job Description: About Organization Our department drives customer and technology transformation through digitalization, AI, and data-driven Customer Value Management (CVM) platforms. We enable personalized customer experiences and accelerate acquisition, retention, win-back, ecosystem cross/up-selling, and operational excellence
Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized
Appealing Points: Lead Enterprise CX Transformation: Drive large-scale customer support and contact center transformation initiatives, assessing current operations and designing future-state operating models across voice, chat, email, social, and self-service channels. Shape AI-Powered Customer Experiences: Work
Appealing Points: Lead the Japan-based L1 Service Desk team within a global delivery model, with responsibility for people leadership and overall service performance. Drive service quality, operational control, client communication, compliance, risk management, and continuous improvement.