EIRE Systems is seeking confident, technically hands-on and bilingual (Japanese & English-speaking) end user-facing Desktop Support candidates for opportunities working onsite at our clients offices in Tokyo. We presently have multiple openings working on-site at our customers
◎ Data Center Operations, Financial Services Firm ◎ NO NIGHT SHIFT WORK! ◎ Location: Koto-ku, Tokyo EIRE Systems delivers on-site Data Center operations management services on behalf of our client, a leading financial institution. The teams
テクニカルサポートエンジニア（日本勤務） ポジション概要 Genetecでは、革新的なソフトウェアツールを駆使して、複雑な技術的課題やサービス障害の診断・解決を行い、お客様の満足度向上に貢献しています。 本ポジションは、Genetecソリューションに関する深い技術理解をもとに、迅速かつ的確な技術支援を提供する重要な役割を担います。 社内のテクニカルサポートチームやR&Dエンジニアと連携しながら、オンサイトでのフィールドサポートを含む多様な業務を担当していただきます。 主な業務内容 ■ テクニカルサポート業務 · ソフトウェアツールを活用した技術的課題の診断および障害解決 · お客様への明確かつ簡潔な技術的説明 · 定められたプロセスに基づく問題解決の実施 · 重大な顧客課題の適切なチャネルを通じた迅速なエスカレーション · 他のテクニカルサポート担当者やR&Dエンジニアとの協働による課題解決 · 新規および既存顧客との信頼関係の構築と維持 · Genetecソリューションに関する広範な知識の習得と維持 · サポートプロセスやソフトウェア改善への提案・貢献 · 技術文書やナレッジベース記事の作成支援 · 顧客先で発生した課題のチケットシステムおよびCRMツールへの適切な記録 ■ フィールドサポート業務 · 顧客先でのGenetecシステムの設置、監査、評価、保守、技術支援 · PoC（概念実証）、オンサイト技術支援、システム導入・立ち上げ、トレーニング、監査、評価の実施 · Genetecと顧客間の技術的な窓口としての対応
In This Role, Your Responsibilities Will Be: Hardware & Asset Management Maintain accurate records of hardware assets, manage reservations, and coordinate equipment availability. Conduct routine preventative maintenance, system testing, and precise calibration of technical equipment. Configure and validate
About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing
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Print Advanced Technical Support Engineer Description - Job Summary • As the Advanced Technical Support (ATS) Engineer, you will be the point of contact in the sub-region before a technical case gets elevated to the Global Business Unit
Job Description COSTAR GROUP – CUSTOMER SUPPORT ENGINEER, MATTERPORT - TOKYO OVERVIEW CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500
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General information Location: Ariake - Tokyo, Japan Job Family: Engineering Worker Type Reference: Regular - Permanent Pay Rate Type: Salary Career Level: M3 Job ID: R-55025-2026 Apply Facebook LinkedIn X Email Description & Requirements About the