Position:Customer Support Associate Job Description: 1. 営業支援・顧客対応 主に間接販売を担当する顧客に対し、日々の営業支援およびカスタマーサービスを提供する 高い顧客満足度を維持しながら、社内業務プロセスの効率化を考慮した営業支援を行う フィールドセールス、技術部門、サプライヤーマーケティング、製造拠点、購買部門などの社内部門、サプライヤー、および顧客との連携窓口として業務を遂行する 顧客の要望を先回りして把握し、迅速かつ効果的に対応する 2. 受注処理（Order Processing） PO（注文書）の内容を確認し、価格、輸送条件、配送方法、技術仕様、品番、その他顧客固有の要件を確認したうえで、正確かつ迅速に受注処理を行う 注文登録前に顧客との相違点を解消する Arrow ERPシステムへ受注登録を行い、複雑な案件はShared Servicesチームと連携して解決する バックログレポートを確認し、製品コスト、納期要求、サプライヤー在庫状況を考慮しながら最適な受注対応を行う 3. カスタマーサービス・サービスリクエスト対応 SOW（Service Level Agreement）に基づく顧客サービスレベルを維持する 注文状況、RMA（返品承認）、請求書・注文確認書、与信状況、納期短縮依頼、出荷要件などに関する問い合わせへ迅速かつ適切に対応する 製品返品や保守契約解除の依頼内容をOracle ERPへ登録する 必要な情報を確認したうえで、ガイドラインに基づき受付可否を判断する 4. バックログ・請求・請求差異対応 受注から請求までのバックログ、サービスリクエスト、RMA案件を管理する オープンオーダーやRMAを継続的に確認し、サプライヤーによる出荷・請求状況を把握する 価格、数量、入庫実績、運賃、税コードなどの差異によるサプライヤー請求書の不一致やクレームを調査・解決する 5. 見積管理 顧客戦略や見積プロセスに基づき、見積作成および受注管理業務を担当する場合がある
Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore
Company Description The history of Bosch is the history of car evolution. As a top-class automotive equipment supplier, Bosch Corporation supports market expansion/inroads domestically as well as globally. Bosch will continue to pursue forward-looking technologies such
Company Description Bosch Rexroth is a global leader in drive and control technologies, delivering innovative solutions that power everything from industrial automation and mobile machinery to factory and renewable energy applications. As part of the Bosch
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles,
Overview Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore
Whats the role? As the Sr. Account Executive you will be responsible for achieving sales and/or profitability objectives with a leading Japanese Auto OEM. In this role, you will be part of a highly collaborative cross
The group you’ll be a part of In the Global Products Group, we are dedicated to excellence in the design and engineering of Lams etch and deposition products. We drive innovation to ensure our cutting-edge solutions
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen,
About us Ericsson is opening a state‑of‑the‑art R&D center in Yokohama focused on Radio and Software development. This new hub will support leading Japanese CSPs, partner with local vendors and deliver Japan‑driven products and solutions that
Join our Team About this opportunity: We are now looking for an experienced Filter Designer with a deep interest in radio and RF filter design who wants to shape the next generations of 5G and 6G
The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles,
Reboot Monkey is a global leader in IT solutions, specializing in data center management that simplifies your IT operations. We provide hosting space, future-proof upgrades, and 24/7 support through our smart or remote hands, ensuring seamless,
Req ID 90390 | Yokohama-Kannai, Japan, ZF Japan Co., Ltd. About the Team: You will join the global Commodity Purchasing team responsible for Passive Components. The team consists of purchasing professionals located across globes, working in
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen,
Overview Ericsson Japan is seeking a Solution Architect who can drive improvements in customer network quality and support business growth through the effective utilization of high quality mobile networks. This role plays a critical part in
Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen,
Join our Team Create lasting value for our customers Ericsson is looking for a Customer Operations Manager to lead our operational and commercial partnership with a leading Japanese communications service provider. The role is suited to
Job descriptions may display in multiple languages based on your language selection. What we offer: At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest
Location(s) Yokohama, Kanagawa Company Molex Career Field Procurement & Sourcing Job Number 193031 Your Job Molex is seeking a Sourcing Engineer to support new product development across the Consumer & Commercial Solutions (CCS) division. In this