職務の概要 Application Service Excellence (ASE) SaaSサポートの一環として、Enterprise Performance Management(EPM)サポート・チームは、増加する顧客をサポートします。快適なカスタマ・エクスペリエンスを提供することで、顧客のクラウドビジネスを成功に導きます。顧客、従業員、組織全体に利益をもたらす組織を形成できる絶好の機会です。 部署の概要EPMサポートチームは、急速に増加するお客様をサポートするために拡大しています。チームは、新規および既存顧客をサポートするため、オラクル開発部門と提携します。オラクルサポートの未来の一部となり、お客様、従業員、組織全体に利益をもたらすような組織作りができる絶好の機会です。 本ポジションの概要 このポジションは、テクノロジおよびソフトウェア・サポートの経験を持つ製 サポート・マネージャ用です。カスタマー・サービス・サポート、インシデントの追跡、診断、レプリケーション、トラブルシューティ グ、および複雑でクリティカルな問題の解決において卓越したサービスを提供するアプリケーション・サポート・エンジニアのチームを率いる責任があります。このチームが重視していることは、顧客サービスを技術的および機能的レベルで提供し、最終的に各インシデントの完全で完全な解決を推進し、製品改善のためにプロアクティブに作業することです。これには通常、トラブルシューティング、機能チームおよび技術チームとのコラボレーションが含まれ、ミドルウェアやクラウド・サービス、インフラストラクチャなどの分野の問題の解決も含みます。この管理職ポジションは日本の東京を拠点とします。候補者は東京で勤務可能か、または東京に転勤する意思がある必要があります。必要に応じて、週末のシフト勤務ができる必要があります。 Career Level - M2 必要なスキル ・Cloud PBCS/EPBCS/FCCS/ARCS の機能スキル及びPlanning/HFM/Data management/BI+/ReportingのオンプレミスEPM製品スキル ・Essbase, SOA, Web servers, DB knowledge, ADF, IDE, Java, XML, SQLの技術スキル ・高いパフォーマンスをあげることができるチーム作り及びチーム運営能力 ・ミドルウェア及びクラウドサポートの経験 サポートオペレーションのマネージメント
Company Description Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: FIS Global Job Description Position Type : Full
Key Responsibilities Responsible for managing completion of assignments, projects and programs arising from customer issues with Applied products. Ensures correct assignment of engineers to customer and product. Reviews and monitors action plans to close issues to ensure customer
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks
Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’
Its fun to work in a company where people truly BELIEVE in what theyre doing! Were committed to bringing passion and customer focus to the business. Corporate Overview Proofpoint is a leading cybersecurity company protecting organizations’
About Zscaler Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. About the team Our
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world. About the team Our
Job Title Product Support Associate Engineer Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging
About the Team As we continue to scale, were seeking a Technical Product & Customer Support Specialist based in the APAC region to cater to our European, APAC & African clientele, while also supporting & triaging all other
#LI-FR2 We are Datadogs in-house product experts. The Technical Solutions team enables Datadogs worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via
Position Summary: Customer Support Executive is the entry point for customers in Japan seeking application and content support for Trading, Risk Management, Media and Wealth Management customers in Japan. The role is responsible for delivering world class service
Company Description Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. We were founded in 2014
* Develop and implement strategic marketing plans for cardiovascular products, leveraging market insights and cross-functional collaboration. * Drive product success through comprehensive market analysis, strategic partnerships, and innovative approaches to enhance market position. Client Details * Our client
Lead in GQP QA operational activities for the business for company products. Ensure effective compliance, continuous improvement activities, and overall quality processes. Client Details * Global Pharmaceutical company specializing in generics, biosimiilars, APIs, and new products for unmet
Full remote Technical Support Engineer role where you would be working with the local Japan team as well as other colleauges in APAC. World leader in EDR who is currently expanding their full remote technical support team in
Global Electrical and electronic component manufacturing company! JOB OVERVIEW As an AI Product Manager, you will play a pivotal role in steering our AI projects from ideation to execution. You will collaborate with cross-functional teams to define
Detailed Responsibilities -Working as leadership support to provide effective service delivery of end-to-end process of Supply Chain Customer Products to our internal or external customers globally. -Working closely with the IT Infrastructure and Operations leaders/teams/service providers, Solution Owners,
The Support Engineer is responsible for supporting industrial clients remotely through phone, email, web channels; or on-site when necessary. You will become an expert on companys powerful edge-to-cloud Data Management system for industrial operations, serving clients across
