Key Responsibilities Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manages start ups in terms of time and cost
Context The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform
This role will provide all aspects of escalations technical support for Applied Materials CMP installed base of tool technologies. It will be responsible for enhancing tool performance through remote and on-site escalations support to Customer Engineers, technicians, and
Key Responsibilities: Performs all standard service activities through Tier I unassisted. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes. Completes quality repairs. Responds to fab issues by communicating with other
Key Responsibilities Assists in delivering technical presentations, negotiating product specifications and creating product configuration proposals. Assists in identifying opportunities to solve complex opportunities for customers. Assists account sales to close business on specific products and/or services. Assists in identifying
Key Responsibilities Engages with customers to understand customer roadmap, interpret the technology needs and identify opportunities for Applied engagement. Drives the adoption of new technology at the customer site. Manages a team that works closely with customers to demonstrate and
