Role Summary
As an Assistant Vice President in Asset Servicing Operations (SSV Ops Japan), you’ll be a hands-on operator responsible for delivering end-to-end corporate actions / asset servicing processing accurately and within deadlines in a highly controlled environment. You’ll handle client/stakeholder queries and exceptions, and support change activities such as UAT and process improvements. The work is high-volume and cut-offs driven.
Role Context / Department Profile
SSV Operations Japan sits within Markets and Securities Services and supports institutional clients through post-trade services. Asset Servicing Operations delivers controlled, timely, and compliant processing in response to market/regulatory change and client expectations.
Position / Location
Position: Assistant Vice President - Asset Servicing Operations (Corporate Actions / Asset Servicing)
Location: Tokyo - Nihonbashi Office
- The office is planned to relocate to the Yaesu area around 2029.
- Occasional work from the Omiya office may be required depending on operational needs.
Scope / Coverage
Coverage may include one or more of the following areas, and may change depending on business needs:
- Corporate actions lifecycle processing (announcement capture -> entitlement calculation -> instruction processing -> payment)
- Income / dividend distributions
- Tax reclaims and reduced tax rate processing
- Proxy voting
- Event data capture, validation, and dissemination to internal systems and clients
- Client/stakeholder query handling related to processing status, exceptions and event details
Why Join Us?
- Build deep post-trade expertise in corporate actions / asset servicing within a globally connected institution.
- Work in a high-control environment that strengthens operational discipline, risk awareness, and audit readiness.
- Contribute to improvements (UAT/process enhancement) alongside BAU to support STP and reduce manual risk over time.
- Join an experienced team with strong institutional and market knowledge.
- Long-term career development: well-suited for professionals who want to build a mid- to long-term career in post-trade operations and deepen expertise.
- Growth path: while the role is hands-on, you can grow your scope over time through process ownership, mentoring, and leading improvements.
Key Responsibilities
Daily BAU / Asset Servicing Processing (hands-on)
- Execute corporate actions and asset servicing processing (including income/dividends, tax-related processing, proxy voting) with high accuracy and in line with regulatory/client deadlines and cut-offs.
- Maintain accurate status tracking and ensure timely updates to systems and stakeholders.
Client / Stakeholder Query and Exception Handling
- Act as a key contact point for clients (as required) and internal stakeholders to resolve queries and exceptions.
- Perform fact-finding, coordinate resolution, and escalate risks or potential client impact promptly with clear context and recommendations.
Operational Control / Documentation
- Follow documented procedures/manuals and control requirements; maintain appropriate evidence and records to support audit readiness.
- Participate in incident reviews, root-cause analysis and preventive actions as needed.
Continuous Improvement / Change Support
- Support UAT and change initiatives to improve system capabilities and drive STP.
- Identify inefficiencies and propose practical enhancements that improve productivity, controls and client outcomes.
Support Managers / Team Leads (operational stability)
- Support managers/leads with daily operational stability through flexible task allocation and reprioritisation, while continuing to deliver BAU.
- Assist with reporting, handovers/training support, and audit/compliance/control evidence preparation under guidance.
Major Challenges (Expectation Setting)
This role is a strong fit for professionals who enjoy steady execution plus thoughtful improvement in a controlled environment:
- Hands-on reality (important): this is not an oversight-only AVP role. You are expected to personally execute BAU processing and exception handling as part of day-to-day delivery.
- Role shape: not a people-manager role by default. Success comes from hands-on delivery, strong stakeholder partnership, and contributing to team stability.
- Procedure-led operations: there are detailed manuals/procedures and strict controls. The onboarding period involves significant procedure learning and careful shadowing/handovers.
- Improvement within constraints: efficiency and automation are encouraged, but delivery may be limited by resource capacity, budget, technology roadmaps, dependencies, and regulatory/control requirements. A practical, solutions-oriented approach is valued.
- Working with an experienced team: the team includes long-tenured colleagues with deep know-how. Building trust, communicating respectfully, and partnering to deliver change safely are key to doing well.
- Flexibility: coverage may change based on volumes and operational needs.
- Career mindset: this role suits professionals who build credibility through hands-on delivery first and are motivated to grow into broader leadership responsibilities (e.g., mentoring, process ownership, change delivery) over time.
Qualifications
Must
- 5-10 years of experience in securities/banking operations, preferably in asset servicing operations.
- Ability to independently resolve operational issues, make decisions within delegated authority, and take accountability for outcomes.
- Understanding of corporate actions lifecycle, including JASDEC and BOJ Net operational processes.
- Native-level Japanese and business-level English communication skills (reading/writing/speaking/listening).
- Experience supporting automation, system enhancement, and/or UAT.
- JSDA Certified Securities Broker Representative (mandatory requirement).
- Ability to manage multiple priorities in a high-volume environment; proficiency in Excel/Word and internal banking systems.
Preferred
- Experience handling client/stakeholder enquiries and operational exceptions in a deadline-driven environment.
- Knowledge of tax processing frameworks (e.g., DTT, FATCA/CRS).
- Demonstrated ability to work effectively in procedure-heavy, control-focused teams and progress improvements through collaboration.
- Interest in developing leadership capability over time (e.g., coaching/mentoring, process ownership, driving improvements).
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