Associate

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a support application Specialist , you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. You will be responsible for delivering business-to-business application support to PwC clients. Additionally, you will be required to collaborate with internal teams such as Database Administrators, Infrastructure, Clouds Ops to successfully drive incidents to closure.

If you are passionate about problem-solving, enjoy collaborating with end-users, and want to be part of a dynamic environment where your skills make a difference, this opportunity is tailor-made for you.

What do we have to offer?

• An Attractive salary based on your experience and achievements;

• Learning opportunities: through individual development and professional training;

• Career growth opportunities: You want to become more of an expert in your field or you want to expand your knowledge more horizontally, there is always room to grow within PWC.
  

Essential Duties and Responsibilities include the following:

• Provide first and second line support for application-related issues, troubleshooting and resolving technical problems;

• Combine excellent technical and functional problem-solving skills to deliver top notch client-focused support;

• Provide support to business users and make sure that the SLAs are met;

• Troubleshoot and resolve technical issues while collaborating with end-users and stakeholders to deliver effective solutions;

• Collaborate with end-users to understand and address application-related challenges;

• Assist in the deployment testing and configuration of software applications;

• Conduct system analysis to identify opportunities for improvement and optimization;

• Document support standard procedures, troubleshooting guides and best practices to facilitate efficient issue resolution and to grow the support knowledge base;

• Collaborate with cross-functional teams to assist in updates and enhancements, minimizing downtime and maximizing system reliability;

• Conduct user training sessions to enhance end-user understanding of applications, reducing support requests;

• Foster a collaborative environment, sharing insights and knowledge to contribute to the continuous improvement of the IT support framework;

• Accurately plan, record time and effort spent on activities via trackers;

• Identify and make suggestions for improvements when problems and/or opportunities arise;

• Escalate to Senior or Manager if needed, on risks/issues identified which impact project delivery schedules;

• Communicate orally and in writing with customers and to provide good service;

• Take ownership and follow up on assigned incidents/tickets;

• Identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems;

• Be logical, analytical and technical when providing solutions on the support issues;

• Ensure responsive and timely incident resolution;

• Analyze, prioritize and follow-up on incidents/change requests;

• Expand your skills utilizing the latest technologies and training;

• Handle, manipulate and analyze data and information responsibly;

• Open to learning new skills and tools;

• Seek and respond to development feedback;

• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials produced;

• Ensure the completeness of all documentation and log;

• Seek opportunities to learn about how PwC works as a global network of firms;

• Build and maintain an internal and external network;

• Uphold the firm's code of ethics and business conduct;

• Note that other duties may be assigned by Manager.

What do you need to have

• Bachelor’s Degree in Computer Science/ Computer Application/Software Engineering/Information Systems/Information and Communication Technology;

• At least 1-2 years experience in software development, testing or support environment;

• Applicants with no prior experience will also be considered.

Basic Skills

• Outstanding communicator (both written and oral) in English;

• Work well alone as well as in a team;

• Dependable;

• Flexible to work on a shift system;

• Customer Service oriented;

• Adaptable and Flexible when faced with tight deadlines;

• Quality Orientated;

• Ethical.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date