Booking Agent – FIT Operations

L'entreprise

Japan Experience is a leading inbound travel specialist for Japan, welcoming thousands of travelers every year.

We are looking for a highly organized and detail-oriented Booking Agent to join our team and ensure the accurate and timely booking of travel services for our customers.

Description du poste

About the Role

As Booking Agent, you will be responsible for processing and managing travel reservations for Japan Experience customers.

Working under the Booking Supervisor, you will ensure that bookings are accurate, completed within deadlines and properly recorded. You will liaise with suppliers and internal teams to manage reservations, changes, special requests and operational issues.

The role requires strong organization, attention to detail and the ability to manage multiple bookings and deadlines.

Key Responsibilities

Booking Operations

• Process reservations for trains, rail passes, flights, ferries, buses, car rentals, airport transfers, luggage delivery, Pocket WiFi, eSIM and other travel services.

• Ensure bookings are accurate, confirmed on time and properly documented.

• Monitor booking deadlines and pending reservations.

• Check confirmations and update internal systems.

Supplier Communication

• Communicate with suppliers to make and confirm reservations.

• Manage changes, cancellations and special requests.

• Follow up on delayed or problematic bookings.

• Resolve issues or escalate them to the Booking Supervisor when necessary.

Internal Coordination

• Work closely with the Booking Supervisor, Sales, Customer Support, Product and Operations teams.

• Share relevant booking information in a timely manner.

• Flag any issue that could impact the customer experience or itinerary.

Quality & Efficiency

• Maintain a high level of accuracy across all bookings.

• Follow established booking procedures and quality standards.

• Identify recurring issues or inefficient processes.

• Suggest improvements to the Booking Supervisor.

• Support new tools, automation and process improvement initiatives.

Reporting Line

The Booking Agent reports directly to the Booking Supervisor, who is responsible for workload allocation, priorities, support on complex cases, training and performance monitoring.

Profile

• Highly organized and detail-oriented.

• Reliable and comfortable working with deadlines.

• Able to manage multiple tasks simultaneously.

• Proactive and solution-oriented.

• Good communication skills.

• Comfortable working with digital tools and booking systems.

• Customer-focused and operationally minded.

• Professional level of English.

Requirements

Essential

• Previous experience in travel operations, reservations or tourism.

• Strong organizational and time management skills.

• Excellent attention to detail.

• Ability to work independently while following procedures.

• Professional level of English.

Preferred

• Experience in inbound tourism.

• Knowledge of the Japanese travel industry.

• Experience with booking or reservation systems.

• G Suite / CRM experience.

• Japanese language ability (JLPT N3 or above is a plus).

Profil recherché

About the Role

As Booking Agent, you will process and manage travel reservations for Japan Experience customers, under the supervision of the Booking Supervisor.

You will ensure bookings are accurate, completed on time and properly documented, while coordinating with suppliers and internal teams.

Key Responsibilities

• Process bookings for transportation, accommodation, transfers, luggage services and other travel products.

• Monitor booking deadlines and follow up on pending confirmations.

• Manage changes, cancellations and special requests.

• Communicate with suppliers and resolve booking issues.

• Keep internal systems and booking information up to date.

• Work closely with Sales, Customer Support, Product and Operations.

• Escalate complex or urgent issues to the Booking Supervisor.

• Follow booking procedures and maintain high accuracy.

• Suggest improvements to booking processes and support automation initiatives.

Profile

• Highly organized and detail-oriented.

• Reliable and comfortable with deadlines.

• Able to manage multiple tasks simultaneously.

• Proactive and solution-oriented.

• Good communication skills.

• Comfortable with digital tools and booking systems.

• Professional level of English.

Requirements

• Previous experience in travel, tourism or reservations.

• Strong organizational skills.

• Excellent attention to detail.

• Experience with G Suite or booking systems is a plus.

• Knowledge of Japan and/or Japanese language is a plus.

Réf: 319bf34f-1b00-4348-87c8-ef767584ee85