Client Consulting Manager

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

This role in Japan will be responsible for delivering consulting engagements for our financial institution clients in Japan, enabling growth and improved profitability across their payments business.

A Consulting Manager is responsible for significant components of client engagements, and in some cases end to end delivery. Typically, this will involve interacting with the client team, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. The full range of responsibilities are detailed below:

Responsibilities

-Support the preparation of client project proposals, providing input to objectives, scope, deliverables, approach, dependencies, roles and responsibilities

-Develop a fact base by undertaking client interviews and analyzing client documentation or processes

-Analyze Visa and client data to benchmark client performance vs. industry averages to identify performance gaps and improvement opportunities

-Collaborate with data science team to leverage advanced data analytics capabilities

-Collaborate with the hub team, broader global team, or other functional teams to obtain specific subject matter expertise as needed
-Identify solutions and recommendations that address client objectives and result in performance improvement, leveraging relevant VCA methodologies, frameworks, and global best practices

-Design and deliver compelling presentations to illustrate findings, ideas, recommendations within consulting engagements and more broadly

-Support implementation of VCA recommendations or client initiatives, using project management and problem-solving frameworks

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Having already accumulated a variety of experience, you will be curious about the payments industry and keen to work alongside an experienced team to quickly gain a deeper understanding. You will be client driven, comfortable managing a project end to end and relishing the opportunity to work closely with clients to influence their future performance.
Specific skills and experience you will bring are
-Fluent Japanese and at least business level English proficiency
-Deep experience and a track record of high performance in strategy consulting or corporate strategy
-Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
-Strong team orientation with a collaborative, diplomatic, and flexible style, able to work effectively in a matrixed organization
-Excellent detail orientation, ensuring the highest level of quality/rigor in reports and data analysis
-Excellent presentation skills, including strong oral and written capabilities
-Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
-Experience in and passion for the power of analytics to inform and drive strategy and tactics, and proven ability to generate insights from data
-Strong commercial acumen, with experience in developing business cases with proven ROI
What will also help
-Experience in payments, the retail banking industry, or technology
-PMP certification or experience in technical project management
-Experience in customer experience design (using human-centered design / design thinking)
-An understanding of statistical analysis, modelling, scoring schemes, etc.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.