Client Solutions Director, CGA

Job Description

Do you have a passion for the beverage industry and love bars and restaurants? Are you ready for that next step of autonomy and the chance to truly build a legacy for yourself in a world leading consultancy?

CGA Strategy is a global leader in On Premise research, measurement and consumer research with offices in Great Britain and Chicago, USA with a service portfolio covering 22 countries. We are continuing our global expansion in 2024 by establishing a new team based in Japan.

Focused solely on the On Premise channel since 1991, CGA works with the world’s leading beverage brands supplying best-in-class research and insight solutions.

Following the CGA acquisition by world-renowned market research experts NielsenIQ in June 2022, ‘CGA by NielsenIQ’ is bringing a host of world-class On Premise capabilities to many new markets for the very first time.

Our work helps beer, wine, spirits and soft drink brands to track essential market trends, to accurately benchmark performance against competitors, to understand their National Account customers better, to activate brand plans more effectively, to launch new products with less risk and to determine the range of products you ultimately should see on bars and menus all over the world.

The Opportunity:

Offering a unique mix of entrepreneurial freedom and large company security, this new role in Japan is a genuine opportunity to build a fantastic career in a world leading research consultancy.

The Client Solutions lead will play an integral role in the commercial direction and success of the CGA Japan business, and the successful candidate will be able to bring strong experience of alcoholic beverages and the On Premise/hospitality to bear alongside excellent commercial skills and experience.

Being driven, strategic thinkers, who are (ideally) well-networked in the sector, will help the successful individual to quickly make a difference and to thrive with the high degree of autonomy this position offers.

Responsibilities:

• To initially be the ‘face’ of the CGA business in Japan, representing the company with professionalism, expertise and industry credibility at all times.
• To lead all business development and partnership activities for CGA’s On Premise toolkit, with support from the local and global commercial leadership
• To provide a credible, senior and expert opinion in helping beverage suppliers build strategies to grow their On Premise business.
• Working in collaboration with CGA’s Client Success teams, the Client Solutions lead is responsible for overall client satisfaction, ensuring contracted deliverables and project work is delivered on time, on budget and to target.
• To support in-market Data Acquisition activity as needed
• To collaborate closely with the UK-based Client Success and Product Leadership teams to dovetail market engagement plans with product development milestones.

Measurement and KPIs:

• The development and growth of monthly revenue performance vs business plan
• Overall client satisfaction and retention
• The achievement of quantity and quality of contracted data partners

Qualifications

• Tried and tested business development mindset and skill set
• A strong, engaging personality, able to build new relationships easily
• A genuine interest in, and knowledge of, the On Premise sector and the beverages consumed in the channel
• A fantastic written and verbal communicator (Japanese and English)
• 3-5 years experience with an On Premise beverage supplier, distributor or research agency which touches the On Premise channel
• Willing to travel (when feasible) up to 20% of the time
• Organised, excellent attention to detail and focused on getting things done

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

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NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

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