Description
Reporting to the Recognition Services Lead APAC, the Data Specialist will be responsible for day-to-day operation with external clients, drive regional Recognition Service initiatives, support the regional Team Lead to establish best practices for recognition services, work on improving IR and engine capabilities, support the local team in escalations with data-driven analysis and provide technical support and specialized advice to projects’ internal and external stakeholders.
About Trax
Trax by FORM is the world leader in computer vision solutions for retail, ranking in the top 25 Fastest Growing Companies on Deloitte's Technology Fast 500 list. The company enables tighter execution controls in-store and the ability to leverage competitive insights through their in-store execution tools, market measurement services and data science to unlock revenue opportunities at all points of sale.
With over 175 clients, in over 50 countries, top brands such as Coca-Cola, Proctor & Gamble, Suntory and many more, leverage Trax by FORM globally to manage their in-store execution and increase revenues at the shelf. To learn more about Trax by FORM, please visit www.traxretail.com
Requirements
Responsibilities:
- Handle client tickets and day-to-day technical operation.
- Use existing tools to implement and maintain technical solutions.
- Monitor project performance and report on project-health metrics.Drive improvement plans for low performing projects by working with all projects' stakeholders; Back-office, services, and delivery teams.
- Collaborate with developers, QA specialists and experts across the organization to implement the desired solution and make sure all tasks are done according to the right processes to ensure standardization between different projects.
- Support the implementation, setup, configuration, and maintenance of new technological deployments to current and new live systems.
- Act as the expert point of contact for internal and external project stakeholders.
Requirements:
- BSc Computer Science, Information Systems or equivalent.
- 2~3 years of experience working with SQL, Microsoft Excel, or any other database management system.
- Proficiency in NoSQL, server-side scripting or any programming language is preferred.
- Client-facing experience is preferred.
- Required languages: Native-level Japanese verbal and written communication skills, along with business-level English communication skills.
- Experience with Retail/CPG/FMCG systems and processes is a plus.
- Strong communication skills and a collaborative team player.
- Problem-solving mindset and proactive attitude.
- Strong analytical skills and logical thinking.
- Diligent with attention to detail.
- Good time-management & organizational skills.
What we offer:
- Working on state-of-the-art technology with an international team
- Hybrid working model
- Career path internally
- Learning & development opportunities.
In terms of compensation and benefits, employees in Japan receive all statutory benefits required under local employment law. In addition, Trax provides company equipment and health insurance coverage. We also offer additional paid time off beyond standard statutory requirements, including wellbeing days, birthday leave, and other company-provided holidays.
What your future team members love about their job:
- “Every day you will want to learn more and more, and since every day brings different challenges, you will build very useful knowledge that you can use not only in work, but in a lot of areas of life.”
- “We mostly work in user-friendly systems that are easy to learn how to use them, but we also have the option to use more advanced tools.”
- “An amazing and supportive international team, I work with some awesome, talented, funny and dedicated people.”
- “I love that I’m encouraged to try new things out and be innovative.”
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