Appeling point:
- Lead Global IT Delivery at Scale: Direct complex IT delivery operations across software, hardware, infrastructure, databases, networks, and telecommunications within a highly matrixed global delivery model.
- Own Strategic Client & Account Leadership: Manage large, complex accounts, build strong relationships with client leadership, and act as the key technical escalation point while ensuring successful delivery and SLA performance.
- Drive Growth, Innovation & Operational Excellence: Shape delivery strategy, develop team capabilities, improve productivity and efficiency, and identify opportunities for growth and continuous service improvement.
Annual salary: 10 Million Yen and above
Job Responsibilities:
- Lead and direct the Delivery area, providing services to clients in connection with the design, development, and implementation of IT solutions using software/hardware systems or the integration of software/hardware systems.
- Provide strategic direction and oversight in developing team capabilities, achieving financial and operational objectives, and successfully delivering on client commitments.
- Develop the Delivery line of business and drive consistent processes and practices around the world.
- Develop and maintain strong relationships with the client’s leadership team.
- Manage a staff of professional-level team members or manage a team through lower-level supervisors.
- Work independently, determining the approach to managing daily operations.
- Translate business plans into objectives and manage operations with appropriate latitude.
- Accomplish results through the efforts of subordinate managers/professional team members.
- Take responsibility for large accounts with a high level of complexity.
- Provide leadership, direction, and oversight of activities such as system design and analysis, applications and system programming, database management, network systems, telecommunications, and data processing operations.
- Deliver services in a highly matrixed global delivery model.
- Mentor and train less experienced delivery management team members.
- Act as the technical point of contact and escalation point for the Customer for delivery teams.
- Direct the efforts of others in achieving the strategic and operational objectives of the group.
- Review delivery and SLA metrics internally and with the customer, and address issues through Service Improvement Plans covering skills, performance, and attrition.
- Provide complex metrics and reporting support to relevant stakeholders.
- Identify opportunities for Growth and Innovation and support planning and execution.
- Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous service improvement.
- Identify opportunities for increased productivity and efficiency through new technologies and improved ways of executing operational activities.
- Build and sustain effective communication with stakeholders and cross-functional teams to maximize customer experience.
Job Qualifications:
- Minimum 10 years of delivery experience.
- Experience leading and directing delivery teams and managing daily operations.
- Experience managing large, complex accounts.
- Experience with IT solutions involving software/hardware systems or their integration.
- Experience in areas such as system design and analysis, applications and system programming, database management, network systems, telecommunications, and data processing operations.
- Experience delivering in a highly matrixed global delivery model.
- Experience with delivery and SLA metrics and Service Improvement Plans.
- Ability to identify and resolve potential issues proactively to avoid customer impact.
- Ability to identify opportunities for productivity, efficiency, Growth, and Innovation.
- Strong stakeholder and cross-functional communication skills.
- Ability to mentor and train delivery management team members.
Language Required: Fluent level Japanese JLPT N1 or Business level English
Company Description:
We drive outcomes that keep our clients a step ahead in this digitally dynamic world. Headquartered in Plano, Texas, our team of more than 50,000 professionals worldwide works with you to address today’s challenges, and tomorrow’s — whether it’s to help jump-start your cloud migration, reinvent the customer experience, streamline business processes or upgrade aging infrastructure.
A top 10 global IT services provider with 130,000+ employees in more than 50 countries, we excel in blending IT and business expertise with decades of industry know-how. We offer one of the industry’s most comprehensive services portfolios, designed to modernize business and technology to deliver the outcomes that matter most to our clients.
. Skillset Required: IT delivery operations, Software systems, Hardware systems, Infrastructure, Databases, Networks, Telecommunications, Strategic Client Leadership, Account Management, SLA performance, Delivery strategy, Team development, Productivity improvement, Operational excellence, Service improvement, System design, System analysis, Applications programming, System programming, Database management, Network systems management, Telecommunications operations, Data processing operations, Matrixed global delivery, Delivery metrics, SLA metrics, Service improvement plans, Metrics reporting, Growth identification, Innovation support, Issue resolution, Stakeholder communication, Cross-functional communication, Mentoring, Training delivery teams, Complex account management
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