Appealing points:
- Provide High-Level Technical Support: Troubleshoot complex Linux and container-related issues while delivering expert technical support to enterprise customers.
- Work Directly with Customers & Engineering Teams: Build strong customer relationships and collaborate with our engineering teams to drive effective solutions and improve customer satisfaction.
- Grow Your Expertise in Red Hat Technologies: Work with Linux, containers, Kubernetes, cloud platforms, Ansible, and scripting while developing advanced technical skills and pursuing RHCE certification.
Annual Salary: 4 Million Yen and above
Job Responsibilities:
- Provide high level technical support to your customers through web-based support and phone support
- Meet with your customers on a regular basis to ensure that we are aligned to the customer’s support priorities
- Work with other teams engaged with your customers
- Perform technical diagnostics and troubleshoot customer technical issue to develop solutions for customer issues
- Exceed customer expectations with outstanding communication and customer service
- Consult with and develop relationships with engineering teams to guide solutions and improve customer satisfaction
- Share your knowledge by contributing to the global Red Hat Knowledge Management System; present troubleshooting instructions and solutions to other engineers within organization
Job Qualifications:
- Ability to communicate clearly and effectively with your customer across technical and non technical communications
- Excellent troubleshooting and debugging skills
- A passion for technical investigation and issue resolution
- Linux system administration experience, including system installation, configuration, and maintenance
- Basic knowledge of Linux containers
- At least 5 years of relevant experience
Preferred Qualifications:
- Experience with container orchestration (kubernetes)
- Experience with cloud services such as AWS, Azure, GCP
- Knowledge of Ansible and YAML
- Linux scripting experience
- Understanding of typical change window/ change controls
- Prior Red Hat Certified Engineer (RHCE) or other Linux certifications; A successful associate in this role is expected to be able to pass the RHCE certification within 90 days
Language Proficiency: Business level Japanese and Business level English
Company Description:
As a leading provider of enterprise open source software solutions, we use a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments—from in-office to office-flex to fully remote—depending on the requirements of their role. Associates are encouraged to bring their best ideas, no matter their title or tenure. We are an industry leader because of our open and inclusive environment, and we hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
. Skillset Required: Technical Support, Troubleshooting, Linux, Containers, Kubernetes, Cloud Platforms, Ansible, Scripting, Customer Service, Communication, Collaboration, Technical Diagnostics, Debugging, Linux System Administration, System Installation, System Configuration, System Maintenance, Linux Containers, Container Orchestration, AWS, Azure, GCP, YAML, Linux Scripting, Change Controls, Knowledge Sharing, Teamwork, Customer Relationship Management
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