Appealing Points:
- Gain advanced VIP IT support experience requiring speed, accuracy, and confidentiality for executives and Executive Assistants
- Laptops, desktops, meeting rooms, AV equipment, printers, You will be involved in a wide range of workplace technologies, including mobile devices
- Expand your knowledge of enterprise IT environments such as Active Directory, Microsoft Intune, SCCM, MDM, and CMDB.
- Collaborate with global technical teams and business stakeholders. You can drive incidents, issues, change management, and continuous improvement
- There are career opportunities to become team leaders or operations leads in the future
Annual Salary: 5 Million Yen and above
Job Responsibilities:
- Executive and Executive End-to-end VIP support for IT inquiries and high-priority requests from Assistants
- Diagnostics, setup, repair/replacement arrangements for laptops, desktops, docking stations, displays, printers, meeting rooms, and AV equipment
- Pre-check IT and AV environments for management meetings and business-critical events, and coordinate with related support teams
- Clarify responsibilities in the event of major incidents, share progress, explain recovery prospects, and respond to stakeholders until service restoration
- Business priorities, management schedules, Proactive support based on business dependencies and anticipated IT risks
- Management of Active Directory, user access management, and coordination and operation of ID-related processes
- Operational support and improvement of Microsoft Intune, SCCM, and MDM services
- Improving CMDB information accuracy and governance processes
- Participating in service reviews, incident management, issue management, change management, and SLA/KPI-related tasks
Job Qualifications:
- Over 5 years of end-user support experience, plus more than 2 years of VIP or executive support experience
- Practical knowledge of ITIL-based IT service management processes such as incident management and service request handling
- ServiceNow, Jira Service Experience using management or equivalent ticket management tools
- Communication skills to quickly and carefully coordinate and explain high-priority IT issues to management and business stakeholders
Preferred Skills:
- Experience operating Active Directory, Microsoft Intune, SCCM, MDM, or CMDB Experience in monitoring SLAs and KPIs, service reviews, report creation, or service performance analysis
- Experience leading in work allocation, member support, coaching, etc. in service desks or EUS teams
- Experience in preparing operational reports, dashboards, or management materials ITIL Foundation or equivalent IT service management-related qualification
- Bachelor's degree in IT, Computer Science, or a related field
Languages Required: Fluent level Japanese and Fluent level English.
Company Description:
The group is a global enterprise headquartered in India. The group operates in more than 100 countries across six continents with a mission 'To improve the quality of life of the communities we serve globally, through long-term stakeholder value creation based on Leadership with Trust'.
Sixty-six percent of the equity of Sons, the promoter holding company, is held by philanthropic trusts, thereby returning wealth to society. The name has been respected in India for 150 years for its adherence to strong values and business ethics.
The companies of the group employ the best and finest, strengthened by a culture of ethics and integrity. Today we stand strong at 702,454 employees.
. Skillset Required: IT support, VIP support, Executive support, Laptops, Desktops, Meeting rooms, AV equipment, Printers, Mobile devices, Enterprise IT environments, Active Directory, Microsoft Intune, SCCM, MDM, CMDB, Incident management, Issue management, Change management, Continuous improvement, ServiceNow, Jira Service Management, Ticket management, Communication skills, SLA monitoring, KPI monitoring, Service reviews, Report creation, Service performance analysis, Work allocation, Member support, Coaching, Operational reports, Dashboards, ITIL Foundation, IT service management, User access management, ID-related processes
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